Provide project leadership and planning, requirements elicitation and documentation, and business process modeling expertise on the Client Transition Services Process Improvement Project charged with delivering information technology solutions and business process efficiencies for the Retirement and Investor Services division.•Utilized IBM Blueworks to model the business process of the Client Transition Services department•Applied the Decision Management Methodology to the Client Transition Services project•Collaborated with other IT and business professionals to define the integration of a new workflow application as part of the Client Transition Services project

Coordinate and administer projects that deliver information technology solutions and business process efficiencies for the Retirement and Investor Services division. Introduce and educate others in the company on use case based requirements.Elicited and managed requirements on a 100,000 hour plus project responsible for enhancing the client on-boarding process Led a high level initiative to build an internal web platform allowing business analysts across the company to collaborate with each other providing increased networking and knowledge sharing opportunitiesPresented multiple times to IT professionals across the organization on utilizing use case based requirements

Coordinate and administer projects that deliver information technology solutions for investmentoperations in the Retirement and Investor Services division.· Elicitated requirements and provided direction to IT staff in an enterprise-wide project, encompassing six internal business units and involving 120 employees to establish new data feeds and business processes / procedures with an external vendor, while meeting both deadlines and financial budgets· Introduced new procedures increasing the effectiveness of monthly priority meetings with business representatives· Selected to assist in training new employees and existing employees on new systems and procedures· Implement a variety of software development methodologies to small and large projects· Offer systems support and assist with researching system defects for internal business partners

Administer information technology solutions as a returning business analyst intern forinvestment operations in the Retirement and Investor Services division· Awarded 1 of 10 Valued Internship Program Scholarships for 2007 out of 144 interns.

· Processed transaction related information for the Retirement Investor Services division· Assisted Client Service Associates in administering group retirement plans for clients

Administer information technology solutions for record keeping systems that support retirementplans for the Retirement and Investor Services division

The director of finance has the following responsibilities in managing the organization's finances, providing leadership and decision making as a board member, and in partnering with other board members to meet chapter mission "Work to strengthen the presence and understanding of business analysts".