Brian L. Smith Email & Phone Number

Memphis, Tn, Us

Memphis, Tn, Us

Memphis, Tennessee, United States

Memphis, Tennessee, United States

My role is to support the leaders of Hilton's family of brands. The support encompasses all functional areas of the hotel. My primary goals are to ensure that our hotel leaders are equipped with the knowledge to build strong, empowered teams who deliver world class hospitality and show value to their owners by creating winning strategies that increase profitability.

Memphis, Tennessee, United States

As the Manager, Performance Support – Sales and Revenue, I am responsible for actively identifying hotels in need of support and executing and monitoring the effectiveness of sales and revenue activities designed to improve performance. My support extends to All-Suites and Focused Service brand hotels with performance opportunities.My duties include performing hotel sales and revenue management reviews, providing training and support for short-term, medium-term and long-term strategies and processes. I create and deliver 1:1 and group educational webinars and training for hotels and management companies. In conjunction with sales, revenue and market share goals, I provide guidance and instruction in the proper utilization of Sales and Revenue Management resources and Hilton OnQ Systems, including but not limited to: OnQ Solicitation Management, CARP, GRO – Global Revenue Management Optimization, OnQ Rate & Inventory, OnQ Property Management, and theLobby reporting and resources.

Memphis, Tennessee, United States

As a Regional Manager my primary focus is to provide revenue management support to the RDRMs. My duties include performing hotel and market revenue management reviews, providing support for the annual negotiated accounts wish/walk process and creating and delivering educational webinars and training for hotels, management companies and/or ownership groups.In conjunction with market share and revenue goals, I provide guidance and instruction in the proper utilization of Revenue Management resources and Hilton OnQ Systems, including but not limited to: GRO – Global Revenue Management Optimization, OnQ Revenue Management Express, OnQ RMS, OnQ FMS, OnQ Rate & Inventory, OnQ Property Management, and the Lobby (formerly OnQ Insider-reporting and resources).

Memphis, Tennessee, United States

Tru by Hilton brand became Hilton's newest brand and was added to my portfolio of support with Hampton by Hilton. Additional projects included partnering with the Revenue Management Learning Team to develop revenue management training for the Tru by Hilton brand.

Memphis, Tennessee, United States

As a Revenue Manager for the Hampton by Hilton brand my primary focus was to communicate strategies through consultations, training, performance evaluations, property or management company meetings, and e-mail/telephone correspondence. I assisted hotels, management companies and the brand to identify ways to improve RevPAR Index performance through the use of revenue management resources along with effective pricing, inventory controls and restrictions by analyzing overall performance, demand and market trends of the hotels.In conjunction with market share and revenue goals, I provide guidance and instruction in the proper utilization of Revenue Management resources and Hilton OnQ Systems, including but not limited to: GRO – Global Revenue management Optimization, OnQ Revenue Management Express, OnQ RM, OnQ FMS, OnQ Rate & Inventory, OnQ Property Management, and the Lobby (formerly OnQ Insider-reporting and resources).

Responsible for coodinating revenue operations for 9 properties located throughout the southeast and mid-west with total rooms inventory of 1116. The largest hotel having 247 rooms. The properties spanned markets from the traditional downtown corporate hotel to resort leisure destination hotel. Extensive experience with both indepenent and branded properties.As an Area Revenue Manager I personally managed the revenue operations for 3 Orlando hotels with a total rooms inventory of 578.I have experience with systems and operations for Marriott, Hilton, Starwood and IHG.

Revenue Manager for 2 full service Marriott properties located in Savannah, GA and Myrtle Beach, SC. Both properties were convention hotels with combined meeting space of more than 50,000 sqft. The Savannah property had 383 rooms and the Myrtle Beach property had 401 rooms.

Part of the opening team of an historic, boutique hotel in downtown Savannah, Georgia. My responsibilities included managing the front desk, reservations, bellstand and valet. I was also responsible for revenue management. Additional responsibilities included maintenance of the hotel's PMS, POS, telephone and computer network systems.

Responsible for supervising six front desk representatives. Primary goals were to provide the highest quality service and insure 100% guest satisfaction by utilizing a proactive management approach.

Responsible for supervising 6 front desk agents and shift operations. Additional duties included being PM shift MOD.

Responsible for supervising 15 guest service representatives, conducting training and orientation and managing shift operations.