 Handle help desk requests for 250+ employees located around the world. Provide expert level customer service to employees and vendors. Send required software updates and installations through SCCM

 Provided front line support to over 200 users at three different office locations. Completed IT tickets involving the resolution of network connectivi- ty issues, physically repairing machines, and face to face consulta- tion on proper device usage among other tasks. Maintained various servers including email, file domain, SQL and dai- ly backup. Expert level ability with all Microsoft applications including Outlook, Access, Word, Excel, PowerPoint, and Publisher.