In this position I was on and later managed a team that is responsible for improved and stable job performance in IT's computing environment for groups in manufacturing process development and PDK development and testing. The team managed installation and troubleshooting specialized software for TCAD, processes and delivery around NFS space allocation/replication and performance, and the troubleshooting of job execution issues in Intel's distributed computing environment. Job execution improvements is where we spent most of our time. In the 4 years I was on this team, we identified and recommended fixes in scripts that would stall jobs, identified and made recommendations to mitigate bottlenecks such as NFS access latency in job performance, root caused issues with license servers dropping queued requests, found and reported issues accessing encryption templates in Azure (later fixed by MS). The measurable aspects of the work done doubled the average computing utilization of our full customer base around 2800ppl. This was, perhaps, the most productive and highest value add team I was on during my time at Intel.

In this position, I am a technical project and people manger. I coordinate teams that define and execute Engineering Operations standards for the Artificial Intelligence Products Group. My scope with IT has included customized laptop procurement and deployment for AIPG, working with service providers of CI tools Jira and Jenkins to deliver capabilities critical to AIPG success, grow and manage a team to manage CI tools and Jenkins job configuration. I also coordinate lab space with lab managers to negotiate support models and manage materials purchasing, Finally, I collect requirements from engineering teams and ensure engineers are able to execute ARs. Due to Intel policies, am unable to provide specifics on products and deliverables at this time.

In this position, I work with both divestitures and acquisitions. In the acquisitions sector, I worked with Nervana Systems, an Intel AI acquisition to integrate their computing environments into Intel's Engineering Computing environment, migrate lab services from the legacy Nervana environment into a supported Intel solution and connect Nervana persons with IT services as needed. On the divestiture side, I managed engineering computing divestiture for Intel at small sites in both Cordoba, Argentina and Chicago, IL. To do so, I coordinated the preservation and review of Intel Data, and worked with external companies and internal subject matter experts to pass off services and hardware to the receiving companies.

In this position I managed a team of between 9 and 12 full-time top-level operations support engineers and between 2 and 7 interns. The team's scope included the 24/7 uptime and stability of one of Intel's largest design centers. The design center included multiple NAS and SAN technologies, Linux and Windows Operating systems and spanned three data centers. The team engaged in solutions deployment and development and was also responsible for all hardware landings and support of supported platforms. I was both a technical and people manager. I was also engaged on projects that affected both the support of the local environment and other similar environments throughout Intel.In my time managing this team I improved the stability of the computing Environment dramatically. This was done through the hiring of key people and focus on basics of Change Management and Service Delivery. By the time I left this position, there was about 1 outage per 3 months as opposed to 2 outages per month when I started.

In this position I was primarily a backup engineer responsible for escalation resolution, capacity planning, design definition and improvement of backup solutions. I also participated in the administration of storage on an as-needed basis. During this time, I earned a Lean Six Sigma green belt by running evaluation and environment reconfiguration to utilized incoming 10G network technology in datacenters and greatly reduce data transfer bottleneck in backup chain. the change increased utilization of current equipment from 7TB to 13TB of backups per drive per weekend. This capacity increase resulted in $4M cost avoidance in two year period by deploying solution globally. I also established scripted mythology to for capacity which enabled data driven purchasing decisions for backup equipment at major Intel Datacenters, evaluated backup software licensing and reset count methodology for all departments across Intel resulting in $2.4M maintenance savings over three years, Defined and managed a scripted and customer driven process to move UNIX home directories resulting in reduced support and customer downtime, and created a scripted method of measuring backup capacity in an environment to drive purchasing decisions. Finally, I ran a full evaluation of disk based backup system as cost savings solution for Intel remote locations. I overcame a multitude of network and other performance issues to bring a successful deployment out of the project.

In this position i was primarily a Netbackup System admin responsible for in excess of a petabyte of backups across Windows, Linux, NAS and SAN environments. In addition, I had responsibilities on the local storage team working with Netapp NAS, EMC NAS and Isilon NAS solutions. In the backup space durring my time in this position, I brought weekend backup success from 94% to 99% average. Earned Lean Six Sigma Green Belt through data analysis that successfully established backup plan of record that reduced throughput bottlenecks. Findings resulted in $5.4M in savings across global organization. Defined Service Level Agreement for “nobackup” data using established tools to eliminate backups of data that was not critical and had a short life span. This would ultimately result in in over $1M savings. As a fileserver Operations administrator, resolved day to day issues and owned all aspects of data migrations to new hardware and fileserver end of life for depreciated equipment within the segments I owned. Benefiting both teams, I established a wiki for documentation and completed over 30 articles on a variety of environment specific topics and best known methods.• Established and maintained Wiki system for Hosting Team documentation.

In this position, I was second level support for both Windows and Linux teams in the Engineering Computing responsible for escalations from level 1 help desk employees and in depth trouble shooting. I was also the lead for all BEC techs acting as front line support. As the lead, I was responsible for hiring, project assignments and training for BEC techs. I worked with students to leverage their position to create meaningful, educational, and resume building experiences. I developed systems for documentation and improved training documentation across all aspects of the environment.

In this position I worked as a student intern responsible for direct front line support for the Engineering Computing environment in Hillsboro Oregon. I supported all first level aspects of the environment including Linux and Windows Servers, NIS account creation and support, Active Directory groups and accounts, Laptops and Desktop workstation hardware, Windows client OS, and permissions issues within SAN/NAS storage environments. I also worked on scripting projects to automate or streamline processes in the Perl scripting language.