Brian Langston Email & Phone Number

• Drove customer service excellence and improved the overall merchandise productivity and profitability, achieving monthly sales growth by 20%.• Trained and coached 10+ associates on sales management and company Loss Prevention programs and processes while ensuring good understanding of “shrink” goals.• Contributed to the success of the business and achieved all predefined objectives for KPI metrics by consistently monitoring, tracking, and enhancing the performance of associates.• Provided timely, accurate, and constructive written and oral communications to Regional Store Manager and business partners regarding monthly activity

• Initiated strategies that boosted revenue growth, drove new business opportunities, and kept the company competitive and innovative.• Formulated marketing and brand planning that optimized business workflows with sales processes.• Served as business representative at major industry events, conferences, trade shows and expeditions both at Agenda and Magic trade shows in Las Vegas.• Coached, mentored, and supervised a team of 12 staff members that included sales associates, brand representatives, and online representatives.

Greater New York City Area

• Proven track record in consultative sales and management. Met and exceeded personal and team goals, increased postpaid sales YOY by 38% leading the rest of the Brooklyn East district, and increased ARPU by 40%. Received awards from vendors and senior management, perfect scores during secret-shops, and growth of customers based. • Grew a low-volume location to a mid-high volume location by increasing activations 300% in 8 months. Developed customer relationships and increased customer confidence by creating an interactive, informative, and inviting store experience. Hosted the most retail outreach events in 2009 (six) and 2010 (five) in the Brooklyn Market.• Operations Captain and Mobile Ambassador for the eleven stores that comprised the Brooklyn East district. Collected inventory variance data, managed training materials, secured promotional items and managed its roll out, facilitated and hosted recruiting events, and managed facilities issues.• Trained store managers on managing shrinkage. Walked through procedures for monitoring inventory, stock room security, preparation for inventory count, and correcting variances.• Recruited, developed, and managed a high performing team; expanded a team of 7 to 13. Focused on team development - encouraged attendance for vendor delivered trainings, registering for online learning modules; provided coaching – support for staff during difficult sales, conducting role playing exercises, and provided encouragement. Responsible for the development and promotions of 3 Sales Leads, 3 Retail Associate Managers and 2 Store Managers.• Nominated for PEAK achievement award in 2010 and 2011 for displaying excellent leadership, reaching consistent sales goals and increasing revenue for the store as well as team members.• Samsung product champion for the Brooklyn East district; relationship manager for communicating brand information to the district.

• Assisted with on-boarding new store managers – walked through the opening and closing procedures of the store, assisted them with understanding the customer activation system, helping them understand the inventory process.• Maintained and developed a team of effective sales employees. Encouraged skill building and continued success through continued coaching. Supervised team members on sales floor – provided guidance and/or feedback to sales associates after closing a sale strongly or missed sales opportunities. Ensured the team’s and personal learning plans are completed and current.• Set-up new stores, including receiving inventory intake, assembly of fixtures and on-boarding new staff.• Organized quarterly meetings with all of the Associate Managers within the market. • Assisted Store Manager in recruiting efforts.• Assisted with team scheduling. Compile list of special requests for weekly/monthly schedule.• Received and stocked new inventory and managed inventory throughout the day.

• Built customer confidence by creating an interactive, engaging and reassuring experience. Maximized customer experience by “solving the whole problem” instead of simply selling products, Developed positive customer relationships and maintained contact between store visits using right-fit guides.• Responsible for opening and closing the store including reconciling the registers, inspecting sales floor for cleanliness, prepping display/demo devices, and delegating daily goals to the opening staff.• Lead the stores team in sales in 2006 & 2007 and received “Get More Commitment” award both years.• Assisted store manager during monthly inventory. Developed and implemented new system cutting the duration of inventory counts by 20%.• Managed daily paperwork - activations/contracts, sales receipts, bill payment receipts, upgrades in the morning and in the evening.• Assisted fellow team members during difficult sales.• Ensure that the store was always customer ready and merchandising/displays were correct.