Brian Lay Email & Phone Number

• System administrator for Jira/Confluence, Salesforce, Oracle CX, ATS Supplier Portal, Acty and Miro.• Managed configuration, new project settings, API Endpoints in MuleSoft• Led and participated in business requirement gathering sessions with stakeholders to elicit, analyze, and document business needs and system requirements.• Collaborated with development and networking/infrastructure teams to translate business requirements into technical specifications, ensuring alignment with project objectives.• Facilitated and participated in user acceptance testing (UAT) to validate system functionality, ensuring it met business requirements and user expectations.• Worked closely with cross-functional teams to develop comprehensive project plans, ensuring projects were delivered on time and within budget.• Implemented and configured business applications, ensuring optimal performance and alignment with organizational goals and objectives.• Provided training and support to end-users, ensuring smooth transition and adoption of new systems and processes.• Acted as a liaison between business stakeholders and IT teams such as developers, ensuring effective communication and alignment of business needs with technical solutions.

Cambridge, Ontario, Canada

• Successfully implemented a suite of service solution software (Oracle CX) which includes Oracle Commerce Cloud (e-commerce platform), Configure-Price-Quoting engine (CPQ), and Oracle Field Service Cloud.• Lead for Oracle Configure-Price-Quoting engine (CPQ), implemented cost and pricing strategies for spare parts business.• Analyzed and documented business processes and requirements, ensuring a thorough understanding of business objectives and needs.• Developed detailed system requirements specifications and worked closely with development teams to ensure accurate and timely implementation of solutions.

Cambridge, Ontario

• Salesforce Administrator and established data governance for the After Sales & Service department.• Collaborated with business stakeholders to identify key performance indicators (KPIs) and developed reporting mechanisms to monitor and measure system performance and user satisfaction.• Assisted in the selection and implementation of enterprise software solutions, ensuring they aligned with business requirements and industry best practices.• Acted as a subject matter expert, providing guidance and support to junior analysts and project teams.• Conducted regular system audits to identify areas for improvement and proactively address issues to maintain system integrity and efficiency.

Cambridge, Ontario, Canada

• Implemented a CRM system (vTiger) from the ground up, optimized existing workflows.• Prepared daily sales reports by compiling, consolidating, and summarizing potential leads.• Engaged in creative work that included designing email marketing campaigns, YouTube marketing videos, graphic design and company promotions.• Assisted in assembling sale quotations, proposals, and client correspondence.

Cambridge, Ontario, Canada

• Supervised real-time sales co-ordination among Home Comfort Advisors.• Analyzed financial impact on the use of contractors and outsourcing resulting in cost reductions.• Organized scheduling, inventory management and cost allocations for technicians.• Provided remote mobile IT support for technicians and installers.

Bachelor Of Business Administration (Bba)

Mobile Application Development