Brian Lear Email & Phone Number

Fidelity Pricing and Cash Management Systems and Solutions delivery team.)Member of the FPCMS Level 2 AIX/UNIX support team.Provided business and systems analysis support for projects working with end user management to identify.Documented requirements based on business partner interviews and research, including business processes and system workflows.Conducted systems analysis to determine data needs and technical recommendations.Provided application testing to verify business and systems requirements were met through test planning,and execution.Participated in daily on call rotation, including evening/weekend coverage until offshore team was available.Participated in quarterly Disaster Recovery testing; special holiday processing events and one-off support projects.

Supported Wide Area Networks (WAN), Local Area Networks (LAN), Data center networks, Intranet, IIS5.0, IIS6.0.Customer support and administration for Sharepoint Services 2003. Traveled to Bangalore, India for the purpose of knowledge transfer / best practices as part of Fidelity's Global Work Force effort to transition operational support. (2 months)Developed disaster recovery plans and participated in recovery exercises on a quarterly basis.Developed operational procedures including return to service processes.Trained in ITIL and quality management technologies continuously improving IT processes.

Member of the Intranet Web hosting team in a primary role in the creation of the strategy, development, and implementation of Fidelity's Intranet web hosting infrastructure.

Member of the Business Line Solutions team, created and distributed monthly releases of application software consisting of in-house developed and 3rd party applications to the Fidelity Branch Office Retail financial representatives' desktops.

Provided Network Administration / Desktop support for entire network and desktops for a 300+-employee satellite site, including LAN technologies, Novell to NT upgrade, backups, restores, basic troubleshooting desktop support issues.