Brian Leclair Email & Phone Number

Rolling Meadows, Il, Us

Rolling Meadows, Il, Us

Buffalo, New York, Us

Single point of contact for customers to obtain technical support. Install, assess, troubleshoot, maintain, and upgrade computers and equipment of different types, including copiers, printers, and scanners, of all users so that they perform optimally.They create appropriate support documentation in a bid to help all users quickly troubleshoot all of their problems via chat and telephone.

Provided remote desktop support and troubleshooting for small Virtual Assistant firm and Registered Investment Advisors across the U.S. Led team meetings and training on new software and technology adoption. Served as subject matter expert on new products and prepared paperwork for client meetings.

Jersey City, New Jersey, Us

Support a large group of in office users as well as home based users, proficient in RT triage systems and also avaya one-x, avaya site admin, Avaya QM, Avaya CMS

I worked with a group of deans, advisors, and some professors to give a students perspective to aid the college in implementing Navigate software, which will supplement some of the software that the teachers, students and advisors are currently using. The college is working on having the students use this software starting in the FALL 2018 semester for class registration and other purposes, so I am working with other committee members on how to smoothly roll this software out with minimal confusion.

I sit in classes that I previously have taken to help the students whenever they are stuck, and also I hold weekly study sessions that I make up the content for. I did this for 3 Classes

Python Tutor/ Computing Fundamentals Tutor, worked with around 50 students

Cyber Security Transfer, Information Technology

High School Deploma