2018.4-2019.7 Ourhome Vietnam Co., Ltd General Manager- Responsible for Hotel Opening Project in Hai Phong, Vietnam - Completed Leasing Contract with HTM Company- Set up plan and budget for Pre-Hotel Opening- Set up purchasing Items for all department- Joined and Inspected hotel construction and interior design - Managing LGD Guest House at Trang Due in Hai Phong - Set up job process of all departments- Handling guest complaints and report to LGD… Show more 2018.4-2019.7 Ourhome Vietnam Co., Ltd General Manager- Responsible for Hotel Opening Project in Hai Phong, Vietnam - Completed Leasing Contract with HTM Company- Set up plan and budget for Pre-Hotel Opening- Set up purchasing Items for all department- Joined and Inspected hotel construction and interior design - Managing LGD Guest House at Trang Due in Hai Phong - Set up job process of all departments- Handling guest complaints and report to LGD Show less

2016.10-2017.11 Kensinton Yeouido Hotel Director of Room Division- Responsible for Room and Maintenance- Responsible for front Office, EFL, Housekeeping- Responsible for CSI. MSI- Handling guest complaints and Assisted to general manager- Set up Operation Manual(SOP) at Kensington Hotel - Implemented projects for service improvement and staff efficiency- Diversified and maximized on-Line and social market- Set up and developed menus, packages… Show more 2016.10-2017.11 Kensinton Yeouido Hotel Director of Room Division- Responsible for Room and Maintenance- Responsible for front Office, EFL, Housekeeping- Responsible for CSI. MSI- Handling guest complaints and Assisted to general manager- Set up Operation Manual(SOP) at Kensington Hotel - Implemented projects for service improvement and staff efficiency- Diversified and maximized on-Line and social market- Set up and developed menus, packages, promotions- Staff training and handling guest problems Show less

2012.10-2015.3 Hotel Grammos - General Manager - Responsible for General Hotel Opening - Responsible for Room, F&B and Sales Marketing - Joined to work hotel interior design - Developed and Maximized On-Line and Corporate Market - Set up and Developed Operation System - Acquirement of ‘4 Stars hotel’ - Awarded ‘2014 Guest Review Award’ of Booking.com - Awarded… Show more 2012.10-2015.3 Hotel Grammos - General Manager - Responsible for General Hotel Opening - Responsible for Room, F&B and Sales Marketing - Joined to work hotel interior design - Developed and Maximized On-Line and Corporate Market - Set up and Developed Operation System - Acquirement of ‘4 Stars hotel’ - Awarded ‘2014 Guest Review Award’ of Booking.com - Awarded ‘2015 Traveler’s Choice’ of Trip Advisor Show less

2009.9-2012.8 The Mayfield Hotel - Director of Room Division - Responsible for front Office, Housekeeping, - Revenue Managing of On-Line & Japanese Accounts - Set up and Developed Operation System ( Up-Grade ) - Set up Operation Manual(SOP) at the Mayfield

2003-2008 The Shilla Hotel Seoul - Front Office Manager - Responsible for front reception, Concierge, guest relations Executive floors, operator, business center - Developed and implemented one call system(operator) - Built up GRO(guest relations), front operation system(opera) at the shilla - Joined to lay out for front desk and business center - Leader of change circle for… Show more 2003-2008 The Shilla Hotel Seoul - Front Office Manager - Responsible for front reception, Concierge, guest relations Executive floors, operator, business center - Developed and implemented one call system(operator) - Built up GRO(guest relations), front operation system(opera) at the shilla - Joined to lay out for front desk and business center - Leader of change circle for improvement service quality2002-2003 The Shilla Hotel Seoul - Duty Manager - Responsible for VIP treatment, night operation includes F&B, house keeping - Managing lobby and guest services to make sure that guests receive prompt attention2000-2002 The Shilla Hotel Seoul - Sales Manager - Responsible for group reservation(Inbound) and treatment, includes On Line Accounts - handling All the travel agency 1997-2000 The Shilla Hotel Seoul - Front Reception Manager - Responsible for front reception, front cashier, EFL - Operating Executive floor lounge : breakfast, happy hour - Enhanced up-selling technique to guests with their satisfactory 1995-1997 The Shilla Hotel Seoul - Front Service manager. - Responsible for bell, door, Valet Service - Opened Airport service : pick up and sending service - Developed and implemented concierge 1986-1995 The Shilla Hotel Seoul - Front clerk in the front reception - Responsible for room assignment, guest reception - Cashiering, exchange, Credit & Accounting - Co-work with opening team of front office in Cheju Shilla Show less