- Safely instruct motorcycle riders of all skill levels on proper motorcycle riding techniques in both a classroom setting and while riding motorcycles on the practice range- Clearly and correctly explain and demonstrate range exercises, riding with a high degree of accuracy and skill- Provide encouragement, feedback, and timely tips to assist students grasp and hone fundamental motorcycle riding skills- Administer written and riding skill evaluations, recognized by the State of Illinois as sufficient for motorcycle licensure with successful completion

- Provided leadership and quality instruction to students in grades 9 - 12 in a variety of courses including Power Mechanics, Auto Mechanics, Auto Service, and Principles of Engineering- Regularly conducted ‘role play’ scenarios with students to practice and highlight the importance of quality communication and initial questioning with customers - Instructed students using a ‘test, repair, verify’ mindset while following published diagnostics- Introduced students to a variety of diagnostic and repair equipment with a relentless focus on safety and responsibility

- Directed all shop workflow from initial customer contact through payment and vehicle delivery- Strategically assigned repair work to technicians and bridged the communication gap with customers regarding all aspects of repairs- Provided technical and physical assistance to technicians to expedite the vehicle diagnostic and repair process, especially on more involved repairs or hard to diagnose repair complaints- Utilized modern diagnostic equipment regularly during vehicle diagnosis and repair validation - Instilled trust and customer confidence through clear and effective communication- Provided customers with accurate, reasonable, realistic, and trustworthy repair advice- Reviewed business financial performance and developed future business plans- Fostered positive relationships with O.E.M. and aftermarket suppliers

- Supervised staff of 4 service supervisors and 14 technicians across two shifts with a labor sales goal of $2.2M per year- Provided first level of support to technicians and service supervisors for many issues including technical, customer satisfaction, or personal in nature and escalated when appropriate- Coordinated technician(s) with the District Field Service Engineer to successfully complete hard to diagnose repair events or major engine work- Implemented the Job Safety Analysis program, reducing work related injuries to technicians

- Administered worldwide warranty claims in a fast paced, production style environment requiring a steep learning curve and the ability to effectively multitask at all times- Provided fast and accurate over the phone technical support to the dealer repair network ranging from basic sensor diagnosis to complete engine failure with block ventilation- Participated as a warranty subject matter expert on Six Sigma process improvement teams- Conducted one on one mentoring and group training for new agents on all position requirements