Brian Lein Email & Phone Number

Aurora, IL, US

Greater Chicago Area

- Safely instruct motorcycle riders of all skill levels on proper motorcycle riding techniques in both a classroom setting and while riding motorcycles on the practice range- Clearly and correctly explain and demonstrate range exercises, riding with a high degree of accuracy and skill- Provide encouragement, feedback, and timely tips to assist students.

Naperville

- Provided leadership and quality instruction to students in grades 9 - 12 in a variety of courses including Power Mechanics, Auto Mechanics, Auto Service, and Principles of Engineering- Regularly conducted ‘role play’ scenarios with students to practice and highlight the importance of quality communication and initial questioning with customers.

Plainfield, IL

- Directed all shop workflow from initial customer contact through payment and vehicle delivery- Strategically assigned repair work to technicians and bridged the communication gap with customers regarding all aspects of repairs- Provided technical and physical assistance to technicians to expedite the vehicle diagnostic and repair process, especially on.

Hodgkins, IL

- Supervised staff of 4 service supervisors and 14 technicians across two shifts with a labor sales goal of $2.2M per year- Provided first level of support to technicians and service supervisors for many issues including technical, customer satisfaction, or personal in nature and escalated when appropriate- Coordinated technician(s) with the District Field.

Hodgkins, IL

- Administered worldwide warranty claims in a fast paced, production style environment requiring a steep learning curve and the ability to effectively multitask at all times- Provided fast and accurate over the phone technical support to the dealer repair network ranging from basic sensor diagnosis to complete engine failure with block ventilation.

B.S., Automotive Technology

A.A.S., Automotive Technology

Education record