· Partnered with the store manager to drive the overall customer service and sales culture within our location.· Assisted in the day to day operations, and worked with the store manager to develop overall store strategies and tactics to achieve sales, service, and operational performance goals.· Developed talent, provided positive and constructive feedback, and provided appropriate coaching and counseling for our team.· Assisted with the merchandising, operations and execution of store and company standards in addition to resolving both associate and customer relations’ concerns.· Partnered with the store manager to execute new product launches and developed strategies to improve conversion and Average Order Value.· Acted as a Change Champion, supporting and initiating change for the team.· Supported store leadership in actions to interview, select, train, and develop store associates to promote a selling culture.· Monitored performance of associates throughout the store and coached associates when necessary in support of building long-term customer relationships.· Followed up with customers who have contacted the corporate offices with requests or complaints. Resolved any complaints to ensure customer satisfaction.· Monitored operational and logistics reports to identify opportunities for improved execution as required.· Assisted in the supervision and execution of action plans to manage payroll, control shrinkage and manage other controllable expenses.

· Responsible for understanding key business strategies and goals and assisting the store leadership team in the execution of strategies and achievement of goals in a selling environment.· Maintained cash office files and reports and performed cash pulls, make change orders and deposits; monitored and addressed bad debt issues at the front end.· Performed Manager on Duty responsibilities and supported the selling environment as outlined in the company standards.· Performed all opening and closing functions, including all cash handling functions, daily balancing and reconciliation process and security of the building.· Assisted with the training of associates on store processes and standards related to relevant areas of responsibility.· Ensure returned merchandise is restocked to the correct location and that damaged or defective merchandise is labeled and placed in the appropriate area as required.· Monitor operational and logistics reports to identify opportunities for improved execution as required.· Assisted in the supervision and execution of action plans to manage payroll, control shrinkage, and managed other controllable expenses.

· Responsible for freight and logistics activities within the store.· Facilitated Logistics training; providing positive and constructive feedback, and the appropriate level of coaching required.· Maintained loss prevention compliance, store visual and merchandising standards.· Lead a role in proactively engaging with customers to exceed their needs, and worked to generate revenue by driving a sales culture.

· Ensured freight was processed efficiently, to maximize product service levels.· Followed the established sorting and stocking guidelines, completed the freight process within the designated time, and ensured the freight sorting area was organized and matched the approved "blue print".· Responsible for providing an exceptional in-store customer service experience by assisting customers, as needed.