• Ensure timely and accurate receipt, distribution or shipment of merchandise into the distribution center; and for the supervision of all staff engaged in these activities• Supervise movement of merchandise to assigned areas; including unloading of merchandise from trailers and ensuring merchandise is being delivered to appropriate storage areas • Picking/packing merchandise for shipment, loading vehicles for store delivery or replenishing shelves• Supervise all staff and ensure compliance with company procedures and regulations• Administer training and safety programs and ensure that all related procedures are understood and followed • Maintain statistical records and reporting• Complete projects/tasks assigned by store manager• Ensure that physical inventory levels and shrinkage are kept within acceptable tolerances• Motivate and coach associates, counsel associates on performance issues and work with Human Resources on developmental issues

• Daily responsibilities include but are not limited to: merchandising, specialty sales, store operations, and night operations• Directly worked with store manager to drive sales to maximum profitability• Analyzed market trends in order to set and monitor sales goals• Ensured store inventory meets all customer demands• Trained and supervised store and specialty staff associates• Inspired associates to embrace and achieve goals that enhance the customer experience• Provided leadership to department supervisors and store associates

• Kept store operating to standard and set a positive example for the shift team• Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed• Provided feedback to store manager on partner performance during shift• Provided clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance• Delivered legendary customer service to all customers• Discovered and responded appropriately to customer needs• Developed positive relationships with team by understanding and addressing individual motivation, needs and concerns• Executed store duties during scheduled shifts• Organized opening and closing tasks of the store as assigned• Followed all cash management and cash register policies and ensured proper financial practices are followed by team• Provided quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards • Followed health, safety and sanitation guidelines for all products• Recognized and reinforced individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition