Brian Lyons Email & Phone Number

Charlotte, North Carolina

Charlotte, North Carolina

Strategic Planning, Change Management

Bethesda, Maryland

Washington D.C. Metro Area

Responsible for building new Change Management process including establishing a departmental Business Continuity Plan.Provide regular reporting, as well as ad hoc reporting, as to the status of the various issues and Action Plans captured in the database.Managed underwriting teams and finalized decisions that were outside of staff/negotiators authority and also escalated files for greater clarity and decisioning.Subject Matter Expert on projects that impacted Loss Mitigation and provided valuable input on new processes being developed. Managed File Quality Review processes and establishing a reporting trend for failed reviews. Developed new process for Management Self-Assessments in order to determine flaws in new and old processes. Review LOB processes from an end to end perspective, managing projects individually and with project teams.

Dallas/Fort Worth Area

Developing and training staff on newly implemented processes as well as designed new processes to streamline intake and conclusion of risk issues. Responsible for capturing process and control deficiencies that create risks for the various lines of business in Default Loss Mitigation. Established a close partnership with Management of the various Lines of Business and Audit Relations to ensure all material issues are appropriately resolved. Facilitated the capture of internal and external identified risks, tracking the status to resolution, and monitoring progress until corrective action to completion. Served as a key coordinator for all internal and external audits impacting the Default Loss Mitigation operational functions.Provide regular reporting, as well as ad hoc reporting, as to the status of the various issues and Action Plans captured in the database. Review LOB processes from and end to end perspective, managing projects individually and with project teams.

San Antonio, Texas Area

Review and analyze customer request for Short Payoff. Field analysis of market trends around the nation.Make recommendations to Sr. Management on cost analysis of Short Sales. Submit reports to Management as to data received from other business units, utilizing corporate tools in making sound business decisions in accepting short payoffs. Manual underwriting of Short Sale files. Reviewing appraisals and second opinion statements for the purpose of negotiating the settlement of a debt