Brian Maclean Email & Phone Number

Rancho Santa Margarita, Ca, Us

Rancho Santa Margarita, Ca

Irvine, Ca

JOB SUMMARYThe Senior Business Consultant is responsible for providing business analysis consulting services with the overall objective of implementing business application solutions using SOFTWARE and associated modules.PRINCIPAL DUTIES AND RESPONSIBILITIES Lead business analysis process with the customer where information about business process and concerns are gathered from key stakeholders and best practice guidance is provided Design business applications in which extensive experience and best practice knowledge is applied Compose documentation outlining requirements for building the business application Present documentation on business analysis and solution requirements to key customer stakeholders for validation, buy-in and approval Build solution, including configuring application development tools and using HTML and JavaScript Test business applications and ensure performance is optimal and resolve any issues; advise customer on testing practices Compose training materials and conduct training sessions for customer; also train customer administrator to be able to administer and troubleshoot Collaborate with customer to develop plan for migration; migrate business applications into production environment and support customer throughout migration process Transition key information to Technical Support team to ensure continued successful support of customer Present at customer training conferences Provide technical/industry expertise to Sales team to assist with properly estimating pre-sales opportunities Provide guidance to other Business Consultants Understand the technical intricacies of business application development tools Accounts Payable Solution Advisory Committee

Project Manager, Software and Business Process Consultant

Developed and matured implementation process and documentation for software consulting and delivery by creating and maintain project management documentation templates and procedures. Managing & Mentoring Implementation team to follow and improve implementation process for consistent, efficient delivery of all Hershey projectsDistribution of projects to appropriate implementation management and technical resources based upon SLA and project requirementsPerform quarterly reviews on individual progress and goalsOrganize internal people, product and resources for effective project scheduling and delivery of services and deliverables. Manage monthly service forecasting and billingsDirector of Training Services

Define and manage project scope and timelines accurately and on budget through statement of work (SOW) development and review with clientManage internal and external resources to accomplish project deliverables and objectives utilizing SPRINT or SCRUM team coordination and team initiativeConsulting, design and deployment of enterprise wide software solutions such as educational Admission Processing workflows, Transcript Evaluation, Transfer Credit and Financial Aid ISIR, Checklist update workflow and online form submissions and integrations with third party application such as PeopleSoft. Manage and build client relationships throughout implementation of new and existing client software launches in addition to add on product and service sales. Up sold 75,000 in software and services on a $500,000 project for large university in Colorado for 15% increase of total project revenue and enhancing overall client experience. Technical sales support, sales demonstrations and presentations.Technical Implementation of Hershey web and client based software solutions and integrations to third party applications. (XML, JAVA, Java Script, .Net, Adobe Acrobat Professional, OCR for AnyDoc, SQL, ORACLE, PeopleSoft, Datatel, Banner, Darwin degree audit); Promoted to carry additional responsibility of Director of Training ServicesTechnology Development Projects:Financial Aid - ISIR Processing with PeopleSoft real-time synchronous integrationEnrollment Services Transfer Credit Evaluation enrollment processing with PeopleSoft & DARS real-time synchronous integrationPeopleSoft Single Sign On student portal session integration providing ability to push pre populated online forms out to student population electronically System Migration & Conversion (OnBase, FileNet, ImageNow, MiMs, Documentum, Synergy)

Initiate, develop and maintain strategic partnerships and alliances leading to increased sales and business relationship opportunities Technical lead who orchestrates and leads sales team presentations to fortune 1000 companies Responsible for technical and functional product training of sales staff Work with technical writers to create and maintain product user guides and instruction manualsDeveloped and launched training program and materials for new UK office technical support divisionCreated custom storage configurations surrounding specific customer environmental needs to solidify sales opportunities Work with channel partners and end users to design and integrate custom product solutions with StorCase and third party products to produce complete customer needs Participates and lead focus groups to determine future product designs and target markets

Interacted with clients on a day to day basis, communicating detailed technical information in an understandable way while working to trouble shoot and resolve technical difficultiesCreated custom storage configurations surrounding specific customer environmental needs Active participant on the design team for the StorCase web page update project. This was an effort to bring the page to a more up-to-date look and feel as well as increasing the productivity and ease of user navigation Hands-on experience with SCSI, SATA, Fibre, and Firewire (IEEE 1394) interfaces, trouble shooting and implementing high-end solutions. (Cluster, SAN, NAS, JBOD) Developed/maintained technical training materials Executed innovative training, and presentations including Cluster, SAN, NAS, JBOD and Firewire storage applications Tested and recreated customer applications in order to trouble shoot and assist in problem resolution Set up RMA's and Evaluations for customer needs Promoted to Field Applications Specialist

Interacted daily with outside sales rep & territory resellers to cultivate and manage sales channels resulting in increased sales of 25-30% per year Responsible for prospecting and growing business with reseller and end user accounts within specified region Worked with outside sales counterpart to build relationships with strategic accounts and increase overall sales Developed relationships, answered product-related questions, configurations and provided customer service Weekly outbound calling, pursued marketing opportunities, extensive profiling and prepared quarterly reports Monitored POS reports and researched potential accounts for qualified customer leads Traveled with other territory reps to present technical sales presentations and trainings Worked with the web development team in planning and designing new web page design and layout Promoted to Technical Support