As the Co-Founder and CEO of Flungo, I lead a passionate team dedicated to breaking language barriers through innovative and personalized online language courses. We empower learners worldwide to master languages like English, Japanese, Mandarin, and more, making global communication accessible and enjoyable.

Lead Operation teams (Fleet, Customer Support, VIP Support) to ensure all operations well.

As Indonesia Customer Experience Manager, I manage operation teams to ensure operational excellence and excellent customer service. Produce accurate reports, identify root cause, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards. Coordinate with relevant personnel and stakeholders, including Country Manager, CX Functional team and other departments, in solving problems that would address staffing requirements, work… Show more As Indonesia Customer Experience Manager, I manage operation teams to ensure operational excellence and excellent customer service. Produce accurate reports, identify root cause, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards. Coordinate with relevant personnel and stakeholders, including Country Manager, CX Functional team and other departments, in solving problems that would address staffing requirements, work assignmentsInitiate projects that will help improve customer satisfaction and address business requirements (CPC, contact ratio, etc.) Show less

Enhance the AI and maximize the BOT.

Lead 14-18 Telkomsel Customer Service Agents and help them to answer questions, requests and solve complaints from Telkomsel Customer. Make training and coaching for improvements. Daily operation monitoring and make performance report.

Giving any information about Telkomsel's products and receiving or handling complaint for the first place.

Maintain brand's stock and make some strategy in marketing issue