Zevas, established in 2003, is a privately owned leading provider of outsourced (our site) and in-source (client site) customer sales solutions for companies who are serious about growing their business. Our staff are highly trained professionals who are fundamental to our success. We have sales in our DNA. Our services include the following: Pre-sales Lead Generation Customer Retention and Win-Back Customer Service Outbound call center Inbound call center B2B Telemarketing Web Sales via web chat technologies Customer Service via web chat technologies We serve a cross section of industry verticals and work with some of the biggest companies both domestically and globally in Financial Services, Telecommunication Service Providers, Digital Media, Utilities and Charities, across European and North American markets.

- Key point of contact for Clients and the Abtran Operations team- Responsible for the senior relationship with Clients, understanding their business, their priorities, defining and implementing solutions to enable them deliver on these priorities- Responsible for ensuring that all client deliverables are met- Responsible for the leadership and development of the operational team including day to day operations, analytics, process excellence and training- Responsible for ensuring the best possible client experience by owning and optimising the delivery of service to the client, tracking and reporting of key tasks, SLA’s/KPI’s- Responsible for managing and delivering on the Client P&L- Responsible for maintaining the necessary communications and coordination between the Client and Abtran ensuring engagement with key stakeholders and colleagues- Responsible for ensuring all client concerns, requests are identified, considered and addressed in a timely manner

Experienced Operations Director with a proven track record of success in a variety of global commercial market sectors. Financially and commercially astute with experience of managing budgets up to €50 Million. A strong pro-active leader, empowering staff to take ownership, providing coaching, training and mentoring to build cohesive teams to achieve individual targets and company objectives. Results oriented and customer focused, with excellent relationship management skills.• Successfully leading, managing, coaching and developing the Supply Chain team and Warehousing Teams across all levels of the organisation across Europe. Developing a succession plan for all the associates in the operations function. In collaboration with Anderco’s business teams, duties include the Operations Execution (OE) process in Ireland and on a pan-European level for major multinational clients. My key focus is on the delivery of the highest quality standards, the development of executable plans, identify the areas of risk, contingency planning and areas of improvement.

Overall responsibility for service delivery within all commercial contracts lies with me. I have a wealth of operational experience in the area of customer delivery, particularly in Operations. Management roles to date span across a variety of customer focused businesses including, PTSB Bank, Tusa Financial Services, Hanco ATM International and most recently One Direct / Aviva where I was responsible for the company’s Operations. Brian’s responsibilities within Southwestern include: • Operational delivery accountability for service and liaison with support operations (IT, HR, Learning and Development, ICT and Reporting and Analytics) • Liaising with clients as required (e.g. project transitioning, and performance management) • Responsible for overseeing the success of the contract and the regular review of target and goal delivery against contractual expectations • Ensuring operations are flexible to evolve with the clients’ changing needs in the market place in a controlled but agile way

Reporting to the COO, with 7 direct reports and responsible for over 70 staff. My clear objective was to develop a vision and direction to deliver a world class level of service, with a focus on the customer experience and building a culture of performance and transparency.I developed and introduced a new management information KPI suite within the business with a focus on quality customer service. I ensured all SLAs were met by building management depth and with maximising resource utilisation.