Brian Maley Email & Phone Number

Columbus, Ohio, United States

Coordinate the intake for all regulatory changes, including legal obligations, firmwide policy changes, and both proposed and enacted regulatory eventsFamiliar with operational risk and control design to implement an effective quality control processAct as a leader/driver of change. Thinks like a disruptor to challenge current BAU models and proactively provides innovative solutions and suggestions to improve, streamline, and simplify processesMaintain high degree of knowledge pertaining to some or all of the following business applications - Tableau, Sharepoint, Intelligent automation systems (ie Signavio and Altryex)

Columbus, Ohio, United States

Serve as Product Owner for Home Lending Servicing tools and applications; responsible for enhancement validation and approvals during Agile development phases Drive active prioritization, ensure consistency and long term sustainment for product solutions across people, process and platform infrastructures Partner with stakeholders to develop business requirements, optimal user experience designs and to deliver robust employee readiness strategiesSupport testing through collaboration with UAT lead and testing teamConduct reviews with user base to measure product effectiveness and enhancement opportunities

Columbus, Ohio, United States

Developed business requirements for Home Lending Servicing applicationsPerformed product validations; partnered with Production Support to create pathways to resolve reported issuesServed as Subject Matter Expert for Home Lending Servicing tools and applicationsLeveraged ALM to execute user acceptance testing on all application and tool enhancementsIdentified defects, developed reporting and managed improvement strategies through UAT processLed in-depth testing efforts for high profile projects

Columbus, Ohio, United States

Processed invoice and refund transactionsMaintained strong controls environment through collaboration with vendors and internal partners to resolve A/P issuesCreated and revised department procedures for both day-to-day actions and high priority itemsDeveloped and executed test scripts in ALM, according to technology release schedulesGenerated company-wide monthly reports detailing approved/rejected invoices for all cost centers and billing information for each location

Columbus, Ohio, United States

Serviced mortgage loans by resolving complex customer issues

Responsible for building a portfolio of clients by actively researching and seeking out prospectsAct as the liaison between the client, carrier, shipper, and receiver Develop solid relationships with clients by providing them with excellent customer service Negotiate fair rates with both your clients and carriers Manage the movement of the client’s goods, ensuring that they are picked up and delivered on time to the client’s satisfaction Locate carriers for negotiated loads Communicate at least twice a day with carriers during transport, from pick-up to delivery Accurately enter and maintain up-to-date information in our TQL-created database system Work quickly and effectively to resolve problems that may develop on a load

Learned on the spot marketing and sales skills in a direct marketLearned how to assess client issues and provide that knowledge to potential clientsUtilized a call-center environment to maintain customer relations

Learned practical marketing skills in competitive commercial real estate environmentGathered and distilled demographic information about commercial properties Created advertisements and flyers to market propertiesCreated database cataloging client information

Learned comprehensive view of company operations and demonstrated presentation skillsDesigned and wrote initial Annual Report for established non-profitInterviewed 6 Coordinators of company activities, to ensure accuracy in reportPresented report to the State of Ohio Finance Board and the company Management Council