Infrastructure Security Analyst

Cyber Security Analyst CO-Lead and Resolution

Set-up and Maintain clients’ networks (Windows & MAC) and serversProvide customer service on-site and remotely (Kaseya & Remote Desktop)Receive inbound and outbound calls to troubleshoot workstations, network issues and performed deployments

Set-up and maintain client applications on devices with internet browsersSet-up and Provide Training for new employees and clientsProvide expert troubleshooting and customer service

Provided expert troubleshooting for Kodak at store level printing productsReceive inbound and make outbound calls to troubleshoot Kodak machinesUsing Citrix, remote into Kodak Kiosks to fix settings and install softwareWork live error and connectivity alerts sent from Kodak Kiosks and PrintersEscalate for further troubleshooting or to have a technician go on siteMaintained a real time Service Level Agreement of 85% and aboveSelected for Remote position within 4 months of startingPart of a Select group to work both US and Canada calls

Professionally worked with customer service issues in a high paced environmentKey Team Player in creating $6,000 new weekly revenue

Computerized the Quick Reference List for ease of ordering partsDeveloped a program to keep track of tasks of each Aircraft that was worked on

Effectively developed to work in a team oriented atmosphere using IntegrityEarned 100% Quality Assurance pass rateLearned the ability to read Schematics and troubleshoot systems