Brian Masters Email & Phone Number

Provided support for 4 major reseller locations within central Illinois; Responsibilities include• Developing and nurturing relationships with customers, sales associates, peer groups, Apple and reseller leadership, and key business stakeholders. • Training and education for retail sales teams, Apple masters, and retail leadership on Apple products, applications and services, the consultative sales process, • Create strategic business goals and action plans to gain alignment and achieve results.• Timely delivery of verbal and written communications to sales teams, leaders, peers and stakeholders.• Positioning and recommending products and services to retail customers.• Providing technical and customer support for Apple devices, applications and services.• Managing visual merchandising for the Apple store spaces within reseller locations to support brand loyalty and increase sales.• Motivating and coaching sales teams to position a full suite of Apple products and services to achieve monthly sales targets. Business support outside of tasks performed in my specific locations includes:• Served as the Regional SME for DCOTA (demo content over the air) implementation and deployment for all locations.• Created informative presentations and educational/training content and delivered the content to the entire apple team during virtual meetings held weekly/monthly• Managed production of monthly KPI reports for Central region across all lines of business.• Developed a new hire onboarding and training playbook in 2019, partnering with one other peer leader, and provided support for implementation across the reseller channel.• Original UI and content creator for program that covers• Pilot participant used for feedback and development of new programs• UX Testing for Costco Pilot to add Costco into the footprint for staffed doors.• UAT for virtual sales and creating new was to reach online customers while giving them a store experience.

East Peoria, Illinois, United States

Assistant Store Manager• Coach and develop sales reps skills and knowledge within the store.• Manage day to day operations for store including sales, service, merchandising, and staffing.• Achieve and exceed business results for the store. Monthly, Quarterly, Yearly.Floating Sales Supervisor• Support store managers throughout the district with sales practices and training.• SME for district R2B - Lead contact and call administrator.• Lead and creator for district Rock Star event.• Coach and Develop sales rep skills within district.