-SAP ICI Integration-Dynamics 365 REST API Integration-Facebook graph API Integration -Google Ads API Integration-Unify OpenScape Contact Center REST and COM API integration

- Develop all stand-alone applications requested by specific customers.- Develop new products that will complement and add value to Nashua’s existing product portfolio. - Responsible for the integration between Voice PBX systems and 3rd products including any customisation that may be required on the ProCentre Call Centre. Developed Solutions (VB.NET/C#)- Software 1. BOT integration into Whatsapp, Telegram, and Facebook messenger2. HubSpot API Integration3. SAP ERP integration using BAPI4. BOT development for Telegram messaging application5. HiSync Database synchronisation tool 6. Campaign Director, Voice Recorder integration7. Campaign Director Web service used for real time updating of leads8. AC View Attendant statistics application 9. Asterisk SDK Integration 10. Auto Report service for automated report delivery from HiPath Manager 11. HiAccess service and web site used to change customer user passwords 12. TAT (Training Academy Tool) used to capture student and course info as well as certificate printing and tracking using SQL13. Voice recorder: • Libra integration and SDK development• ASC integration and SDK development14. Integration using CSTA to HiPath 400 and OSV15. OSCC (Call Center Projects):• AD account reset via IVR routing strategy (VB.NET)• Call back viewer• Email routing customisation• Mobile service deregistration via IVR routing strategy• Heat CRM integration • Call Center backup applications• Screen POP integration to MIP CRM• Custom routing service• SDK adaptation for agent click to dial• Application to allow agents to save emails in msg format• Post call survey• WebForce Integration• Web Collaboration

Developed patches to be used on the ISUP (ISDN user part) SS7 (Special Signal no7) interface. These patches could range from project specific adaptations to fault corrects for the world market. Overview of development process- Every project-specific adaptation would start with an in-depth analysis of the customer’s requirements. - Once these requirements were determined and finalised, a Level 2 specification was written and sent for review. - On completion of this review, the design and coding of the required patches would begin, using 32 bit assemble language, written for the 80386 intel processor.- These patches were then sent for review by a fellow developer. - On completion of this review the patches where tested on a test exchange, and then released to the customer on the successful completion of the testsAdditional Programmes- CDR Watch for a large prison.Self written Tools- SNH Generator (Software VB)- GSM Offline Text Editor (Software VB)- Task List Generator (Software VB) - Email Generator (Software VB)- BIMDT Decoder (Software VB)

Product Specialist - The products for my direct responsibility included CTI, Textman, DMS, HTS and HiPath 4000 Manager (proprietary Siemens software).Professional Services / Development- Textman involves code maintenance using Visual Basic.- HiSync: Product development and code maintenance using Visual Basic.- MQ ring Manager: Product development and code maintenance using Visual Basic.- DS-Win Scheduler: Product development and code maintenance using Visual Basic.- Hisys: Siemens developed costing tool, written with VBScript.- I also developed any new products or solutions as required, such as an Attendant Supervisor Console using CSTA and Hipath 4000.Developed Solutions - Hardware 1. Line to Line connector (PIC Microchip, Assembler)2. Transfer box (PIC Microchip, Assembler)3. On hold music interface4. On hold tone generator (PIC Microchip, Assembler) 5. Night bell transfer circuit (PIC Microchip, Assembler) 6. DTMF digit analyser (PIC Microchip, Assembler)7. Line monitor (PIC Microchip, Assembler)8. Hangup circuit (PIC Microchip, Assembler)9. Climate control system (VB and PIC Microchip, HI-TECH C++)10. CNC Milling controller (VB and PIC Microchip, HI-TECH C++)11. RS232 to RS232 buffer box (Atmel ATMEGA162, WinAVR C++) - Software 12. HIPERSI (Borland Builder, C++)13. HiPatch (Borland Builder, C++)14. Win Convert (Borland Builder, C++)15. SAP integration (VB)16. Auto Macro runner for PABX (VB)17. PABX to Excel converter (VB)18. Auto Forwarding software for PABX (VB)19. Statistical capturing program (VBScript)

Responsible for technical staff and the resolving of any technical related issues on a day to day bases.