Brian Mcauliffe Email & Phone Number

Primary Responsiblity is supporting Manitowoc Crane Dealerships by providing parts research on lattice crawler cranes; placing, monitoring and expediting Dealership orders; provide 24X7 emergency support and order shipping; completing quote requests submited and providing support for Dealership issues.

Responsible for a variety of key functions involved in acquisition and growth of major enterprise accounts. Worked independently and as a team member to develop excellent customer service solutions. Communicated with clients via phone, email, and conferencing to ensure optimal client relations, manage account retention, and develop avenues for increased sales. Maintained quick and professional response rate to client requests for information, support, assistance, pricing, and other day-to-day issues. Key Contributions:• Built one of the company’s largest long-term account customer bases. • Created individualized client “network profile” to insure optimal account servicing and develop potential sales opportunities. • Developed long-standing client bases through strong understanding of client business drivers, strategies, and buying cycles.• Resolved customer service issues through strong troubleshooting and conflict resolution abilities within department.