Brian Mccaffrey Email and Phone Number
Brian Mccaffrey work email
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Brian Mccaffrey personal email
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Brian Mccaffrey phone numbers
I am an experienced, flexible leader with experience at industry leaders across various fields. I specialize in building new growth opportunities by aligning functional experts towards a shared vision. I value the unique qualities of individuals and enjoy leading teams to accomplish unexpected results. Professional Experience:- Strategic Account Management- P&L Management- People Development- Cross Functional Team Leader- Program Management- Data and Business Analytics- Channel Development- External Growth
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Customer Success ManagerVeeam SoftwareMinneapolis, Mn, Us -
Enterprise Customer Success ManagerVeeam Software Jan 2023 - PresentSeattle, Wa, Us
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Sr. Account ManagerMindshift, A Wholly Owned Subsidiary Of Ricoh Usa, Inc. Jul 2017 - Jan 2023Exton, Pa, Us -
Design LeadInfinite Green Mar 2017 - Apr 2017Ramsey, Minnesota, Us -
Sr. Strategic Account ManagerBest Buy Mar 2011 - Mar 2016Richfield, Minnesota, UsManager of the Accounts team for Best Buy’s Marketplace and API partnerships business.Responsible for growing mutually beneficial partnerships, exceeding revenue goals, managing costs and driving a superior customer experience. Required day to day tactical management as well as long term strategic planning. Provide overall direction to cross functional team to ensure business goals were exceeded. -
Innovation And New Business Ops LeadBest Buy Apr 2008 - Mar 2011Richfield, Minnesota, UsDesign and implement growth initiatives
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Program ManagerBest Buy Apr 2004 - Apr 2008Richfield, Minnesota, UsManaged phone and email communication channels for BestBuy.com sales and support
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Quality Assurance ManagerBest Buy Dec 2000 - May 2005Richfield, Minnesota, UsManaging a team of Quality Analysts who monitored customer contacts across a network of third party vendor partners. Ensure process adherence to current SOP and drive future customer experience improvement opportunities. Provide customer insights back to business teams to drive future decisions. Incorporate technology designed for observing customer contacts and surveying customer feedback.
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Quality Assurance ManagerCarlson Wagonlit Travel Sep 1999 - Dec 2000Minnetonka, Minnesota, UsManaged a group of Quality Assurance Analysts located at several contact centers across the United States. Provided direction and day to day support in how to coach and develop hundreds of customer service employees. Developed measurement and reporting techniques for use in employee evaluations. -
Operations AnalystUs Bank May 1997 - Sep 1999Minneapolis, Mn, UsDesigning operational processes and policies for a new department. Hiring and training employees. Implementation of new technology for customer record keeping. -
Quality Asurance AnalystState Farm Insurance Apr 1996 - May 1997Bloomington, Illinois, UsDesigned monitoring and measurement programs to rate and provide feedback to customer care agents. Monitored customer contacts and provided feedback and coaching to improve the customer experience. -
Quality Asurance AnalystUs Bank Dec 1994 - Apr 1996Minneapolis, Mn, UsDesigned quality monitoring processes and procedures. Monitored customer contacts and provided feedback to customer service agents to improve their performance and the overall customer experience.
Brian Mccaffrey Skills
Brian Mccaffrey Education Details
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University Of Minnesota
Frequently Asked Questions about Brian Mccaffrey
What company does Brian Mccaffrey work for?
Brian Mccaffrey works for Veeam Software
What is Brian Mccaffrey's role at the current company?
Brian Mccaffrey's current role is Customer Success Manager.
What is Brian Mccaffrey's email address?
Brian Mccaffrey's email address is br****@****ift.com
What is Brian Mccaffrey's direct phone number?
Brian Mccaffrey's direct phone number is +161281*****
What schools did Brian Mccaffrey attend?
Brian Mccaffrey attended University Of Minnesota.
What skills is Brian Mccaffrey known for?
Brian Mccaffrey has skills like Customer Experience, Retail, New Business Development, Leadership, Customer Service, Team Leadership, Team Management, Management, Account Management, Cross Functional Team Leadership, Coaching, Program Management.
Who are Brian Mccaffrey's colleagues?
Brian Mccaffrey's colleagues are Коробкин Александр, Emil Davis, Tim Jackson, Svetlana Gladysheva, Alexandru Dohanici, Sumit Sharma, Vishnu Chandrasekaran.
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