Brian Mccall Email & Phone Number

England, United Kingdom

Whinfell Forest

Working at Whinfell Forest, I am the line manager for the food, beverage & retail division at the park managing 11 dedicated restaurants, Ten pin bowling alley, a Supermarket, 6 retail outlets, our forest diner and our entertainment venue the green room. Managing a team of 400+ and responsible for bringing the division in on financial and KPI targets, with a turnover exceeding 29 million.

Gleddoch Hotel & Spa

Award winning independent hotel, 75 bedrooms have all been fully renovated to the highest standards imaginable. The hotel boasts an impressive Spa, Golf Course, several bars and 2 dedicated function rooms, as well as the newly opened Vista Restaurant.I was brought on board to drive service standards, implement change in the management structure, and to improve the overall profitability of secondary spend areas in the business. This has involved development of a work plan, re-structure of existing roles, a recruitment drive, and a planned marketing approach, fantastic hotel and sure to be a rising star in central belt and beyond.

Crutherland House Hotel

76 bedroom hotel, with 18 function rooms, the largest accommodating around 350 people. Cocktail & function bars, Restaurant, Leisure club & spa, and all the usual associated hotels services.Full accountability for all operations of the hotel, running front of house functions, all bars, 2 x AA rosette restaurant, conference and banqueting, maintenance and sales & marketing.Large focus on weddings, and ran around 85 to 90 this year, some weeks coping with 4 or 5 back to back.Overseen the introduction of the new HR system at the hotel, designed to streamline our approach to recruitment and people management.Achieved 92% pass rate in health and safety standards, across all departments in the hotel.Heavily involved in managing Trip advisor, Revinate & Venue Verdict, using feedback to improve our service, share with the teams and as a benchmark to improvement of standards.Hotel turnover around £4 million mark, and converting around £1million EBITDA.

Giffnock

Started with Greens as General Manager at Finnieston, built up a successfull team at the club and grew the business by 24% from 2007 to 2008, moved to Giffnock in October 2008 in a sideways role to test my ability further.Responsible for the day to day management of the club, manage a workforce of around 50 employees, and a full service 4,000 member private health club.Full profit and loss accountability for the business, achieving a revenue of £2.6million turnover and delivering an EBITDA of £760K in 2015.Led the integration of new culture, process and services following the acquisition of Greens by Nuffield Health in 2012, developed new service lines and implemented new Standard Operating Model across the club.I have overseen and managed several upgrade projects including changing room, café bar, and Gym refurbishment, ensuring members were informed of timescales and scope of project was managed effectively whilst continuing to trade.Established clinical services within the business, and produced a £57k revenue and an EBITDA of £26k in its first full year of trading in 2015.I have overseen the fitness team change in contract, and improved PT revenue from £2k a year in 2010, to over £90k at the end of 2015.Maintained 70 -72% retention rate in membership figures for the last three years, focusing on Net Promoter score positive gains, and addressing standards continually across the business.I personally developed a relationship with our hospital division to try and ensure we share best practice and capitalise on each others customer base, maximising profit and benefit each other in the long term.

Greens Health & Fitness - Giffnock

Ayr

I was responsible for the growth of the business, operating the club on a daily business and hitting budget. Implementing and maintaining Health and safety procedures, sales and marketing on a monthly basis, P&L accountability for cost control, wages and targets, and delivering a great customer service and retention programme to engage the members.I left to take on a challenge of a city centre role, but had a great experience whilst working in Ayr

Livingwell Health Clubs

Woked as General Manager at LivingWell health clubs within the Hilton Hotel Leicester, took the membership from 1200, to 2580 and we won commit to get fit club of the year in 2002 for the club of our size.Our team were voted department of the year, and I won the award of HOD of the year, my role then expanded and I was overseeing both Corby and Nottingham clubs.The role was very diverse with the staffing levels being tight and involved in all aspects from reception, sales, cleaning and budget control.