I provide management and advice on a wide range of Telecommunications matters. The major contracts are described below:

Managed the initial delivery of the Intelligent Routing Platform (IRP) to NHS England that created the ability to load share NHS 999 call traffic amongst 14 Ambulance Services and working on the deployment of in-life enhancements.Managing the delivery of the Single Virtual Contact Centre (SVCC) to NHS England that is creating the ability to load share NHS 111 call traffic amongst Service Providers within the seven National Regions.

Managed the Cyber Security Improvement Project to implement the short-term improvements identified from a major audit by a Third PartyManaged the initial activities associated with the Wavenet Cyber Security Maturity Baseline & Roadmap exercise (based on the NIST Roadmap for Improving Critical Infrastructure) to improve the Wavenet CyberSecurity NIST score and prepare for SOC2 accreditation.Managed the initial deployment of ConnectWise across Wavenet to replace Freshdesk.

Developed and documented the new Wavenet Sales process to address CRM changes and disparate processes acquired through company acquisitions.Programme managed the CRM migration programme from ConnectWise/Salesforce/Kayako to HubSpot and FreshDesk including the database integration and data imports from acquired companies.Role expanded to include System DevOps for MS Teams portal and in-house Services and Configuration database (ServiceDesk). Worked on refining and documenting the Wavenet Provide and Assure processes.

Managed the Wavenet submission to join the Network Service 2 Framework (PSN2-RM3808)

Managed the CAS (T) Re-certification and PSN Accreditation focussing on identifying non-compliance and managing rectification with the associated documentation and/or evidence during considerable network and personnel changes.Managing the pre-work and supporting documentation to achieve Health and Social Care Network (HSCN) Stage 2 Accreditation.

Managing multiple work streams to extend and rationalise existing Vodafone fibre infrastructure to support service migration off leased National Grid fibre to achieve annualised savings of £3.2m.Main Achievements:• Managed a large number of fragmented Supply Chain deliveries to support the service migration programme.• Managed the associated wayleave and ISL payment cancellations• Developed tracking and reporting systems to confirm progress on Benefits Realisation.Leading the fibre delivery to migrate Vodafone mobile site backhaul from BT to Vodafone. Tasked with generating significant uplift in Supply Chain monthly access delivery. Subsequently managed Supply Chain delivery under Red Card conditions with an order pipeline constrained by budgetary limits to maintain monthly delivery and clear backlogs.Main Achievements:• Supply Chain monthly performance being improved by a factor of three in first year.• Delivered cell site access of 309 (2015-16) and 221 (2016-17, constrained by Budget)• Resolved inherited issues of funding, PO cover, GRN status and financial tracking.

Managing the build of core network fibre capacity to extend the reach of Vodafone-owned infrastructure and migrating a large number of high-capacity line systems from third party optical fibres to this new capacity to deliver six-figure annualised Opex savings.

Working with an on-site KPMG team, project-managing multiple work streams to deliver CAS (T) compliance for a number of products for a major KPMG client. Focusing on establishing the ISMS and building/evidencing policy compliance with Access Management and Patching to support certification and subsequent on-boarding of these products into the PSN Framework.

Project-managed the CAS (T) Certification of the SIP, High Capacity Point-to-Point and IPVPN Virgin Media Business products and their associated access technologies. This required arranging suitable compliance documentation in line with ISO27001 and/or CAS (T) for over 60 business units in preparation for submission to external auditors. Major non-compliance issues were addressed by developing and documenting several key processes, deploying TACACS for CPE access control and extending the scope of an independent Security Incident and Event Monitoring (SIEM) project to include this project. Initiated a project to build new and augment existing interconnect capacity to use Ethernet Access services from other Service Providers to extend Virgin Media Business coverage and reduce costs. The workflow from Quote through Order to Assure was audited to ensure it was fit for purpose and any Business System changes identified including those needed for CAS (T) and ND1643 compliance.Main Achievements:• Achieved successful audit and subsequent CAS (T) certification with a number of products certified four months ahead of plan via an early audit.• Successful close-off or Get-Well plans in place for 80% of all post-audit Findings.• Personally updated the Service Availability Technical Description and identified data sources to allow Service Availability reports to be regularly generated.

Programme-managed the UK component of a 28-country outsource programme of all DHL telecoms to Telefónica/O2. Provided the interface between the UK Business Unit stakeholders, the DHL European Programme team and Telefónica. Coordinated the localisation/signing of contracts, managed the due diligence to confirm telecoms asset inventory, value and Third Party service contracts and drove the DHL activities associated with service contract novation to Telefónica. Provided UK input to central business case, pricing, service catalogue and master Programme Schedule. Redesigned key business processes and documented the associated changes in organisational responsibilities (including the TUPE impact), structures and reporting. Managed the testing and acceptance of the intranet Service Management Portal developed by Telefónica specifically for the project.Main Achievements:• Achieved targeted ETO Operational Commencement Date, at which point transition of all network planning, configuration and operation to Telefónica was completed.• Co-wrote the ETO Transformation Brief blueprinting the network evolution over the subsequent Transformation phase of the ETO contract.

Managed all Telecoms-related planning, business case generation and projects for the UK and provided UK support for European/Global IT projects.Main Achievements:• Completed a feasibility study and work schedule for VoIP/UC&C deployment across the UK.• Prepared the Business Case, conducted vendor selection and brought to contract stage a £3m outsourced solution for Contact Centre Automated Voice Recognition (AVR).• Managed the technical aspects of a 400 seat Contact Centre upgrade (ACD, IVR, WFM and QM)• Managed the NGN number range migration from 0870 to 0844 to protect £2.4m of revenue and renegotiated revenue-sharing agreements to mitigate losses.• Planned and prepared the Business Case for upgrading the DHL Express MPLS data network.• Managed the Business Unit activities for an RFP to outsource and refresh the DHL European network.

Mobile network core and base station expansion to address major congestion. Introduced International Roaming. Wholesale IP and ADSL network planning and WiMax access network planning. Initiated a Global RFP for turn-key upgrades to the Domestic network. Negotiation with PNG Regulator and Competitors after Telecoms Deregulation.

Co-ran a home-based photographic shoot location business.

Management of planning, design and deployment of all duct, fibre, DWDM and SDH associated with the core transport network in UK and Europe. Management of Voice Platform Planning including routing and interconnect. Delivery of capacity and functionality to Product Sales Channel and Platform Planning group forecasts.

Planning and program management of work to install, commission and operate traffic voice switches into London, Frankfurt and Paris in addition to pre-paid voice platforms and other network equipment. Deployment of semi-automated Leased Cost Routing to reduce outbound call costs. Manage the launch of Intelligent Network services with associated business support systems.

Planned, built and operated the telecommunications network in the UK for the Telstra European business. Also managed the IT Department including customer billing.

Responsible for day to day maintenance and operations of the European network, capacity planning and infrastructure upgrades using third parties. Also ran the Service Activation team.

Managed the Operations team responsible for the Telstra International network.

Planned and implemented the short term evolution of the Telstra International telecoms network (submarine cables, satellite earth stations and gateway switches) that connected Telstra to the Rest of the World. Also responsible for the cost optimisation and contract management associated with leased international facilities.