Brian Mccurdy Email & Phone Number

Washington D.C. Metro Area

MISSIONSIDE, Washington D.C. 11/2017 - Present Director of Operations, United States Census Bureau Helped recruit and lead multiple teams to build the infrastructure, create the policies and procedures and effectively direct operations for the launch of live operations for 6,000+ staff across 11 locations for the 2020 Census averaging more than 1 million calls per month in 14 different languages. • Created, implemented, and manage a site audit and compliance process for 11 contact centers throughout the nation for the United States Census Bureau (USCB) to ensure all contact centers are exceeding expectations, meet safety requirements, and are prepared for a quick ramp-up and sustained performance for the 2020 Census. • Primary presenter, and liaison for daily, weekly, and monthly client briefings and reporting of service level agreements, program status, trending analysis, financial status, and potential escalations. • Champion and lead for policy compliance with strict enforcement of Title 13 (Confidentiality of Census data) to include annual recertification of policy understanding and adherence. • Developed, implemented and oversee adherence of 30+ Standard Operating Procedures (SOP) to include a secure work environment, threat escalations, remote work, attendance, quality standards and client communications. • Built and foster strong relationships and coalitions with USCB Program Management Office leadership and internal staff to effectively partner for the development of system requirements and functionality, policies and procedures and continual improvement processes.

Vienna

LOCKHEED MARTIN/LEIDOS, Vienna, Virginia 09/2006 - 11/2017Senior Operations Manager, TSA Human Capital (08/2011 - 11/2017)Managed 70+ Human Resource professionals, Help Desk Specialists and support staff focused on the recruitment and hiring process for Transportation Security Administration with a continual focus on hiring Veterans', and individuals with disabilities.• Lead Diversity and Inclusion Teams to improve team building, community relations, and employee morale for 500+ staff, which yielded less than 2.5% annual attrition, a collaborative working environment and a multitude of individual and team awards.• Developed 20+ formal responses to Request for Proposals (RFP) to include estimating the cost of materials, labor, and equipment and applying prices to remain competitive in the market.• Managed 15+ large-scale training initiatives, which included the development of training materials and classroom curriculum for internal, client, and vendor knowledge training sessions.Senior Reporting Analyst, TSA Human Capital (01/2011 - 8/2011)• Developed and produced reports and analytics charts for detailed performance metrics, ad hoc reporting, briefing leadership on trends within the organization and introducing solutions to improve results.• Created new approach to showing contract performance that expanded client understanding of recruiting trends, areas of excellence and opportunities for improvement. Supervisor/Trainer and Quality Lead, USCIS/TSA (09/2006 - 01/2011)• Developed curriculum and taught six-week new hire classes for 150+ call center staff. Received certification from United States Citizenship and Immigration Services (USCIS) as a lead trainer.

Bachelor Of Science - Bs, Organizational Leadership, 4.0

AIT Laboratories’ Outstanding Baccalaureate Degree Award Recipient Certificate in Human Resources Management

Education record