Brian Mcdonagh Email & Phone Number

Portland, OR, US

Dallas, TX, US

Portland, OR, US

• Managed a team of 9 Client Success Managers supporting 60+ clients with AAR of $60M+
• Drove technical and strategic planning, guidance and support for clients solutions to expand program participation to improve client ROI.
• Served as front line support for client and team escalations.
• Built strong relationships with our clients C-Suite to help drive client renewals.
• Led cross functional leadership teams, including analytics, technology, marketing, and communications to meet client deliverables.
• Presented at finalist meetings on behalf of Client Success for new business opportunities.

Portland, OR, US

• Managed a team of 10 cross functional employees including Client Program Managers, Business Analysts, Software Developers, Solution Support Analysts and Quality Assurance with a book of business of 25-30 accounts.
• Responsible for workflow management in an agile environment. training/development and hiring/career development.
• Initiated marketing/technical campaign to increase website engagement for our clients.
• Key contributor to the WebMD Health Services Account Management Methodology, which provided a framework and guidelines to ensure consistency in the level of service we provided to our client base.
• Successfully rolled out an initiative to add a specialized team dedicated to our client's incentive strategy/design.

Portland, OR, US

• Advised key clients in the Health System, Employer and Health Plan Markets on building client strategies and programs for successful Health and Wellness programs.
• Analyzed client reports to determine and recommend incentive and communication strategies to drive and improve overall user engagement.
• Responsible for ensuring WebMD meets client specific SLA’s; reported results to clients on a monthly basis.
• Educated clients about new products, services and core release timelines that may impact client accounts.
• Managed entire client implementation process, from spec completion through go-live, for 5 major projects.
• Drove internal cross-functional teams to meet various client deliverables.

US

• Responsible for managing corporate and individual healthplan relationships with UnitedHealthcare in 22 different markets with overall revenue of $400 million.
• Managed product rollout for web based authorization and network management initiatives for Home Health, Home Infusion, DME and O&P in all 22 of these states for UnitedHealthcare.
• Project manager responsible for Operations, IT and QA for implementations with Golden Rule, American Medical Security, Definity and Midwest Security.
• Established quarterly meetings with Regional Ancillary Leads, Local Healthplan Executives and Network Management staff at UnitedHealthcare to resolve open issues and create strategic partnerships.
• Responsible for managing provider relations, specifically claims and service issues, within each of these 22 healthplans for UHC.
• Managed relationship with Optum (Care Coordination) sites in Milwaukee, Plano, Phoenix, Cincinnati and Long Beach.

Master Of Business Administration (Mba), Business, Management, Marketing, And Related Support Services

Bachelor Of Arts (B.A.), History