Leading a team of 40 agents managing order processing, customer serviceduties, account maintenance and consignment management. In addition to managing day-to-dayoperations, I manage call coaching, performance management, and ensurequality assurance is completed. Additionally, a key focus is on data analysis tocreate efficiencies in processes. In 2023, I was able to reduce headcount bycreating efficiencies that led to annual savings of $200,000 for our companywhile still maintaining service levels.

Work directly with clients to educate them on a reverse mortgage. Presented thebenefits while working with clients to find them a solution to their needs.Responsible for originating loans and working with clients through the close ofthe reverse mortgage. Utilized Salesforce to maintain accounts and daily tasks.

Managed a retail store in all aspects from Sales to Operations to Personnelmanagement and development. Recognized consistently every quarterly forexcellent achievements in Customer Satisfaction, Sales Achievements andOperational Excellence. Known for building team loyalty and constantly workingto promote those under me.

Started as a full time sales representative and quickly was promoted to StoreManager. Transferred to Pearl City, HI location to help turn around store.,transformed the store from the worst store in the district to the district's top storein 4 months. Success derived from building relationships with Indirect AccountExecutives that grew the business by initiating programs and event days thatsignificantly impacted the business.