As an Engineering Senior Advisor, I applied my communication and business analytics skills to assist internal customers with expansion and acquisition projects, aligning company goals and needs with current technology in the Verint WFE and WFM environment. I have over eight years of experience in the contact center and business intelligence market, working with various technologies and platforms, such as Avaya, Cisco, Uptivity, Eventide, and Calabrio.I thrive in environments where I can work closely with IT and line of business decision makers, helping them leverage innovative solutions that map closely to their business needs and strategic goals. In my previous roles, I contributed to the planning, implementation, and troubleshooting of Verint WFE and WFM products, delivering impactful results and high levels of customer satisfaction. I also developed relationships with current and potential customers, guiding and managing the environment build-out process, and developing training plans for internal technical teams.