Brian Mcgrady Email & Phone Number

Remote

Remote

Cash Specialist October 2019 – April 2022Be a communication bridge between collections, local office contacts, and Area Cash Manager (ACM) focusing on Charleston, WV and Cincinnati, OH; facilitate and execute collection efforts while also achieving monthly cash targets & KPI’sCollector (Temp to Perm October 2016) February 2016 – September 2019Review.

Concord, Massachusetts

• Assisted with projects in Marketing, Operations, Quality, Finance, and Sales departments.
• Helped create a more efficient on-boarding process for new employees, coordinated with new hires to complete paperwork, set-up new work stations, and managed training as well as continual training for FDA compliance
• Monitored main phone line and either answered questions or directed calls accordingly
• Worked with Executive management team to schedule meetings in Outlook, made and updated travel arrangements, created and submitted expense reports using Expensify, and helped coordinate lunches and dinners
• Applied knowledge in Microsoft office to create spreadsheets, merge PowerPoint presentations, and update documents for submission in the Quality training system QT9

Concord, Massachusetts

• Provided best in class customer support to Telcare customers.
• Answered calls and online messages about Telcare and its products then accurately and efficiently processed customer transactions in Salesforce.com, while documenting and maintaining files accordingly
• Consistently achieved a ranking of 5 out of 5 by the Management team
• Spoke with potential customers, did investigation of benefits for customers, and helped find the best solution for them to purchase the Telcare device and supplies
• Received excellent customer reviews for service levels
• Supported the billing department by enter orders using the Fastrack system

Westford, Massachusetts

Responsible for opening and closing operations of mini golf and bumper boat attractions, delegating work to employees, helping customers with any questions or problems that may arise (up to and including giving gift certificates as needed) and enforcing any policies and guidelines farm-wide.

Worcester, Massachusetts

• Opened a studio location for a variety of portrait needs including families, children, business and pet portraits.
• Contacted local businesses to help promote the studio through flyers and posters
• Photographed clients and helped them choose the best package for their wants and needs as well as explained different options during their individual sessions to upsell
• Used skills in Photoshop to enhance customer portraits and create flyers for events and specials

• Responsible for one to eleven studio locations to staff and insure the units meet and exceeded weekly and yearly numbers.
• Kept in contact with each studio and insured that all studios were staffed and trained
• Interviewed, hired, and trained new team member as well as completed hiring paper including background checks and I-9s
• Covered studios as needed, implemented training to team members both new and old, sustained morale for each location
• Improved multiple studio locations sales average from $60 to $100 per sitting
• Received fourteen merit awards from Olan Mills for exceptional portraits

I would photograph customers during all portions of the cruise from boarding to special event nights and leaving to go into different ports to special images taken during dinner. I also sold images in the photo gallery and at times would be in costume so other photographers could get customers to be photographed with pirates, bears and other personalities.