Provide Technical Support to Business Partners and Customers for FCWnx and Infographics access control software, hardware, and Video.Perform onsite Installations for Global and Enterprise FCWNX configurations with multiple regions worldwide.Perform onsite installation for Infographic Diamond and Sapphire products with Redundant and SCIF configurations at multiple government and military facilities Handle Team call backs and escalations for technical support… Show more Provide Technical Support to Business Partners and Customers for FCWnx and Infographics access control software, hardware, and Video.Perform onsite Installations for Global and Enterprise FCWNX configurations with multiple regions worldwide.Perform onsite installation for Infographic Diamond and Sapphire products with Redundant and SCIF configurations at multiple government and military facilities Handle Team call backs and escalations for technical support group.Provided onsite training for FCWNX and inforgraphic products for end users and business partnersSilver Certified in OnGuard Enterprise Edition and Access Control HardwareWork closely with sustaining engineering and QA team for defect reproduction and resolutionParticipate in after hours 24 x 7 on call support programOnsite travel to execute schedule projects with daily scope of work tracking, customer acceptance testing, project sign-off and finalized trip reportCreate and execute product specific internal and external training classes Show less

Provided Technical Support For PeopleSoft Software HR and Payroll Modules Troubleshoot and resolved technical issues via phone email, and escalations with PeopleSoft Payroll software for local and corporate staffing offices. Handle email requests

Bellsouth Team Leader Manager for technical support team. Trained new hires and end users on software and hardware for Bellsouth, Gateway, and Sprint accounts. Provided Technical support for Gateway Computers, Bellsouth, Sprint products and services.

Responsible for technical and network administrative support for Novell 3.12 file servers/ NT PDC Servers in mix network/client environment. Utilize Novell Netware as system administrator to set up user access to network. Performed a Windows NT 4.0 Server and Workstation migration from a DOS Legacy system. Configured user email accounts, external internet addresses, NAT Translation Tables, and Firewall Security visa Windows Proxy Server 2.0 Responsible for… Show more Responsible for technical and network administrative support for Novell 3.12 file servers/ NT PDC Servers in mix network/client environment. Utilize Novell Netware as system administrator to set up user access to network. Performed a Windows NT 4.0 Server and Workstation migration from a DOS Legacy system. Configured user email accounts, external internet addresses, NAT Translation Tables, and Firewall Security visa Windows Proxy Server 2.0 Responsible for support and maintenance for Windows 2000 Server, Security Policies, and Remote Access configurations. Performs analysis of network needs and contributes to design of network architecture, integration, and installation.Installs and maintains local area network hardware and software, including servers, peripherals, network nodes, terminals, and wiring.Evaluates local area network hardware and software requirements and capabilities and makes recommendations.Coordinates installation of hardware and software by others.Provides support to and trains users in local area network administration and usage.Monitors and maintains network stability.Communicates and coordinates network schedule, backups, and downtime to users.Coordinates third-party maintenance for network hardware, software, and telecommunications services.Prepares and maintains documentation of network configurations and cabling layouts.Performs analysis of network needs and contributes to design of network architecture, integration, and installation.Installs and maintains local area network hardware and software, including servers, peripherals, network nodes, terminals, and wiring. Show less

Provide support for Lantastic Dedicated Email Server, and desktop running GroupWise email. Performed upgrades and client roll outs of Lantastic Network Operation system from DOS 5.0 to Windows 95 Lantastic 7.0 Support desktops running a mix network client environment (Windows Workgroups, Lantastic for DOS, Windows 95, and Netware 3.11)

Performed technical maintenance, workstation configuration and upgrade, software installation, and peripheral installs. Provide desktop support by utilizing troubleshooting and analytical skills.