Brian Mcknight Email and Phone Number
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I began working with online ad serving platforms in 1998. Now I help build and manage the newest and best ad serving platform on the planet, SAS 360 Match. I am fortunate to work with a great team of people and learn new things from them everyday. In particular I enjoy helping customers get a good start on our platform. We work with some of the largest online publishers in the world. Learning their unique business models and executing on that is always a wonderful challenge. I also enjoy working with our existing customers to convert mountains of data into useful knowledge to grow their business. Finally, I find it very rewarding to serve as a conduit between our product management team and our customers. Knowing, in detail, how our customers operate allows me to effectively translate customer needs and wants to product management and development and back to customers.
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Principal Solution Architect, Global Customer Intelligence PracticeSas Feb 2012 - PresentRaleigh-Durham, North Carolina AreaIn general I help make sure our publishers are set up, trained and happy with our platform. • On site system implementation and integration design• On site troubleshooting and customer relationship repair• Handling and translating customer feedback and communications• Understanding the world of top tier web publishers• Working with developers to create customer focused solutions• Strategies for monetizing web content• Customer training -
Business Intelligence EngineerAimatch Nov 2009 - Apr 2012Raleigh-Durham, North Carolina Area* Pentaho business intelligence software integration * Database design * Software testing * JavaScript based data visualization projects * Customer implementation consulting and training* Drupal module development* Drupal based community site management* PHP prototype development* Training material development* Technical support
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Sr. Trainer Atlas Publisher SuiteMicrosoft Feb 2005 - Nov 2009Raleigh-Durham, North Carolina Area* Customer implementation consulting and training* Local subject matter expert resource for technical support * Internal tools development * Internal Training* Training team leader * Training course content development -
Tech Support And TrainingAccipiter Inc. 2005 - 2006Raleigh-Durham, North Carolina Area* Managed Relationship with high profile customers* Provided technical resolution of critical customer issues* Escalation point for other teams* Repair customer software installations* Authored external customer technical documentation* Designed and implemented customer training program* Customer implementation consulting and training
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Technical SupportAteb Inc Jan 2003 - Jan 2005Technical Support for IVR and Electronic Signature Capture Devices. Customers Included Wal-Mart, Target and many independent and chain pharmacies
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Technical Support Team LeaderEngage Inc. Jul 1998 - Jul 2002Team Lead for the support team responsible for all of Engage's international AdManager customers.* Managed Relationship with high profile customers* Provided technical resolution of critical customer issues* Escalation point for other teams* Repair customer software installations* Authored external customer technical documentation
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Tech SupportAccipiter 1998 - 2002Raleigh, Nc* Managed Relationship with high profile customers* Provided technical resolution of critical customer issues* Escalation point for other teams* Repair customer software installations* Authored external customer technical documentation
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Frequently Asked Questions about Brian Mcknight
What company does Brian Mcknight work for?
Brian Mcknight works for Sas
What is Brian Mcknight's role at the current company?
Brian Mcknight's current role is Principal Solution Architect, Global Customer Intelligence Practice.
What is Brian Mcknight's email address?
Brian Mcknight's email address is bm****@****ail.com
What is Brian Mcknight's direct phone number?
Brian Mcknight's direct phone number is +191953*****
What schools did Brian Mcknight attend?
Brian Mcknight attended University Of North Carolina At Wilmington.
What are some of Brian Mcknight's interests?
Brian Mcknight has interest in Drawing, Brazilian Jui Jitsu Eating Paleo, Neuroscience And Artificial Intelligence, Economics, Sci Fi Fiction, In No Particular Order, Muay Thai, Game Design, Crossfit, History.
What skills is Brian Mcknight known for?
Brian Mcknight has skills like Online Advertising, Javascript, Enterprise Software, Integration, Web Development, Product Support, Agile Methodologies, Analytics, Technical Training, Saas, Software Development, Management.
Who are Brian Mcknight's colleagues?
Brian Mcknight's colleagues are Eoin Byrne, Antonia Bauza, Kevin Harrison, Diego Trujillo, Patricia Delgado Abela, Zhongjian Gong, Barbara Kemper.
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