Brian Mclaughlin Email & Phone Number

Easton, Pa

Easton, Pa

Customer Satisfaction Coordinator. Respond to all product order related inquires as requested by internal and external customers as identified through CRM, Customer Care Manager or Supervisor requests. Review reports and take action to resolve any availability issues. Training and mentoring new customer care account representatives. Participated in two 5S events and two Manufacturing Lean Events. Assigned to the Engineered Products Department for one year to expedite and manage all standard items for the Pueblo Viejo Project. Generate monthly measurements on service requests, impacts, kanban cancellations and non-cancelable assigned sent to me. Generate weekly activity reports and Personal Quarterly reports for Supervisors review. Run AY Allocation Dating Report daily. Requested sales ride along with the New York Water and Waste Water sales specialist. Visited New Town Creek and Jamaica Bay Waste Water Treatment Plants in Brooklyn, NY. Also visited job sites as well as engineering firms.

Easton, Pa

New York -New England Customer Care Account Rep. Respond to customers questions and concerns about the Victaulic product line using product knowledge and previous warehouse experience, also order entry and formal quotes. Assisted the Corporate warehouse by receiving stock trucks, and assisting with the transition to a fully automated warehouse. Visited New York metro distributors with Victaulic sales representatives – two days. Visited New England distributors with Victaulic sales representatives – two days.

Greater Boston Area

Requested to return from Denver to join Customer Care East immediately prior to relocation to headquarters, was sent to assist in closing down the Boston Distribution Center in Franklin MA. Assignment completed – six months

Greater Denver Area

Accepted warehouse position and relocated to Denver CO. Duties included shipping UPS, FED-X, LTL shipments, receiving customer returns, Will Call, Pick up’s,receiving in stock trucks from corporate warehouse. Also assisted in billing and ship confirming orders. Requested to spend the day with Victaulic sales rep and visit Denver metro distributors, end users and a job site - one day.Victaulic Distribution Center/Long Beach, CA. Sent to assist in the installation and start up of a new locating system to provide increased productivity for the branch.–Two weeks Victaulic Distribution Center/Michigan. Sent to help the branch with packing customer orders, and receiving stock trucks. – two weeks.

Easton, Pa

Transportation, facility monitoring, adjusting furnace temperatures. Also, worked part time in the Metallurgical Lab when needed.

Honorable discharged from the United States Marine Corps 11/97. Promotions include Private First Class 06/01/94, Lance Corporal 02/01/95, Corporal 11/01/96. Military Occupation Status:0311 Infantryman - Marine Corps Boot Camp Paris Island SC, School of Infantry Camp Lejueune NC. 8152 Security Forces - Assigned to Marine Corps Security Force Company Naval Submarine Base Kings Bay, GA. Positions held are MCSF Guard, MCSF Squad Leader and MCSF Section Leader. Mission was to Protect assets designated as vital to the National Security. Received Citation for professional achievement in the superior performance of duties while serving as a member of the Strategic Arms Reduction Treaty (START) Inspection from 14 to 17 March 1995. 0341 Mortarman - Assigned to Marine Corps Base Hawaii Fox Second Battalion Third Marines. Completed Marine Corps Corporals Course which included Eighty hours of training, 23.5 hours of Leadership Development, Combat Leadership and Counseling military Justice. Deployed on USS Frederick for operation LF CARAT. Deployed to Japan, Indonesia, Thailand, Maylaysia, Singapore, Australia, Tonga, Bali and American Soma. Received National Defense, Good Conduct and Sea Service Deployment medals. 5711-Nuclear Biological Chemical Warfare Defense Specialist Completed training and was the M8A1 Chemical Agent Alarm Operator and Trainer for the Platoon / Company.

High School Diploma

Organization Management

Currently studying Organization Management at Moravian College.