Brian M. Email & Phone Number

Roseville, Minnesota

• Gather, double check and organize with high degree of accuracy raw parts for the kitting team and finished parts for the shipping team.
• Adept at using the RF scanner to move product to proper locations.
• Involved with daily cycle counting which has improved inventory accuracy to 98%.
• Interact with outside auditors to demonstrate proper procedures are being followed.

Richfield, Minnesota

Greater Minneapolis-St. Paul Area

• Scheduled annual/semi-annual alarm maintenance inspections for commercial accounts.
• Coordinated alarm inspections with sprinkler and fire extinguisher divisions.
• Re-organized schedules to accommodate daily requests for service calls to provide excellent customer service.
• Initiated implementation of Field Connect Program for the fire alarm technicians to increase scheduling efficiency and improve billing process.

St Paul, Minnesota, United States

• Assisted in training and implementation of Field Connect Program to communicate service orders to technicians to increase efficiency and improve billing process.
• Reorganized incoming shipment process and solved issues with tracking inventory.
• Utilized Timberline Operating system to set up new accounts to increase revenue and update existing accounts to ensure accurate information for the technicians.
• Monitored open work orders to ensure timely completion by service technicians.
• Ordered supplies/parts for warehouse to maintain appropriate inventory levels for 3 divisions.

Eagan, Minnesota, United States

• Created deficiency department by following up on deficiency reports of customer’s fire suppression systems and scheduled service to correct issues.
• Generated pricing quotes for fire system upgrades or repairs to enable customers to stay in business based on insurance requirements and NFPA guidelines.
• Maintained inventory control of tools, fire suppression system parts and extinguishers to reduce company expenses.
• Trained new technicians in productive work habits to increase efficiency, sales and reliability.
• Generated service invoices for national accounts to provide an accurate statement per each company’s billing procedure

Eagan, Minnesota, United States

• Trained and supervised 5-7 technicians on the service of fire suppression systems for a tri-state area.
• Achieved yearly and quarterly sales goals that demonstrated a 98% increase in sales over 5 years.
• Ordered and tracked inventory of extinguishers and system parts to ensure required amounts available for service and installations.
• Resolved customer concerns and complaints to retain accounts and provide exceptional customer service.
• Serviced fire suppression systems, fire extinguishers and exit/emergency lighting for commercial accounts.