Brian M. Email & Phone Number

Roseville, Minnesota

•Gather, double check and organize with high degree of accuracy raw parts for the kitting team and finished parts for the shipping team.•Adept at using the RF scanner to move product to proper locations.•Involved with daily cycle counting which has improved inventory accuracy to 98%.•Interact with outside auditors to demonstrate proper procedures are being followed.

Richfield, Minnesota

Greater Minneapolis-St. Paul Area

•Scheduled annual/semi-annual alarm maintenance inspections for commercial accounts.•Coordinated alarm inspections with sprinkler and fire extinguisher divisions.•Re-organized schedules to accommodate daily requests for service calls to provide excellent customer service.•Initiated implementation of Field Connect Program for the fire alarm technicians to increase scheduling efficiency and improve billing process.

St Paul, Minnesota, United States

•Assisted in training and implementation of Field Connect Program to communicate service orders to technicians to increase efficiency and improve billing process.•Reorganized incoming shipment process and solved issues with tracking inventory.•Utilized Timberline Operating system to set up new accounts to increase revenue and update existing accounts to ensure accurate information for the technicians. •Monitored open work orders to ensure timely completion by service technicians.•Ordered supplies/parts for warehouse to maintain appropriate inventory levels for 3 divisions.

Eagan, Minnesota, United States

•Created deficiency department by following up on deficiency reports of customer’s fire suppression systems and scheduled service to correct issues.•Generated pricing quotes for fire system upgrades or repairs to enable customers to stay in business based on insurance requirements and NFPA guidelines.•Maintained inventory control of tools, fire suppression system parts and extinguishers to reduce company expenses. •Trained new technicians in productive work habits to increase efficiency, sales and reliability.•Generated service invoices for national accounts to provide an accurate statement per each company’s billing procedure

Eagan, Minnesota, United States

•Trained and supervised 5-7 technicians on the service of fire suppression systems for a tri-state area.•Achieved yearly and quarterly sales goals that demonstrated a 98% increase in sales over 5 years.•Ordered and tracked inventory of extinguishers and system parts to ensure required amounts available for service and installations. •Resolved customer concerns and complaints to retain accounts and provide exceptional customer service. •Serviced fire suppression systems, fire extinguishers and exit/emergency lighting for commercial accounts.