Brian Meier Email & Phone Number

Reno, N

Brought into team of technicians and engineers to support SMB MSP clients and numerous hosted cloud offerings. Charged with increasing Quality, Stability and Recoverability over all provided services.

Implemented Spiceworks & Helpdesk Tickets – Implemented Spiceworks IT management app eliminating expensive Footprints while increasing user and technician helpdesk functions. Cut helpdesk queue from a standing 100 tickets to average of less than 25 current tickets and took ticket close time from days and weeks to hours and days. Re-Deployed $50,000 Of Lenovo Laptops– Upgraded and re-deployed $50,000 of Lenovo laptops that were unused for over a year. This provided employees an upgrade to Windows7 and Office 2010, which increased productivity. Configured And Maintained System Images – Using Acronis Snap-Deploy configured images with Corporate Applications for 6 laptop models and 3 desktop models for fast deployment of new systems or rebuilds of workstations.Upgraded Munster Germany Office To High-Speed Network – Traveled to Munster, Germany to provided upgrade to 1Gigabit network connection for users (10x improvement) and remotely manageable KVM switches to allow better remote support; estimated hardware and travel costs of $15,000. This was the first IT visit to the German office in over 5 years and significantly improved communication between offices.Deployed New Printers To Vale, Oregon Plant – Traveled to Vale, Oregon to work with Printer Support company to deploy new printers providing $6,000+ savings and increased productivity.

Instrumental in Outsourcing of IT & Helpdesk Department & Achieving $200,000 Estimated Annual SavingsImplementing $160,000 International Salesforce.com Project & Training Entire Sales Team, VPs & Company President Accountable for $1M in IT Assets, Managing $1M Annual IT Budget & Projects Ranging to $300KManaging Upgrades Across 4 U.S. Sites, 150 Users, and 40 Remote Users Co-Managing Move from Corporate to Local Data Center Achieving $20,000 Annual SavingsPromoted from IT Helpdesk Support Analyst to Computer Systems Analyst with Increasing IT ResponsibilityManaging Cell Phones, Telephone & Circuit Management & Building Security Card ReaderResearching & Recommending System Enhancements & Use of New/Emerging TechnologyDefining Network & Computer System Requirements in Alignment with Corporate & IT Goals

Squaw Valley USA, site of the 1960 Winter Olympic Games and a legendary vacation destination. MEMBER OF TEAM SUPPORTING 170 ROOMS ACROSS 5 BUILDINGS – IT ASSETS VALUED AT $20M+ – Initially hired as helpdesk technician but was quickly given greater and greater responsibility. Selected as member of team that supported 600,000 customers annually, 5 hotel buildings, all ticket sales, all food and beverage facilities (bars and 10 restaurants/food vendors), 15 RFID ticket gates, wireless access for guests in 170 rooms, and a network consisting of copper and fiber optics over large campus (requiring both in-person and remote assistance).

Launched and managed all aspects of small business including new business development, sales and lead generation, contract negotiation, marketing, bookkeeping, customer service management, proposals, estimating, and invoicing. Developed, negotiated and managed General Contractor projects of up to $500,000 in which subcontractors were used. Single largest contract negotiated was for a $150,000 addition with all work performed from ground up. Read plans and managed all phases of assigned construction projects. CA General Contractor & NV Lic

Supervised up to 10 employees and delegated work duties. Maintained and operated high-pressure air and water systems. Troubleshot to ensure system’s productivity and safety. Created comprehensive Supervisor manual for snowmaking system.

Taught 100-150 students in 5 classes per day with instruction including daily classroom use of the Internet and other computer applications. Also, served as school representative in Integrating Technology into Instruction Program.

Self-contained classes ranging from 24-28 students with reading levels from Pre-Primer to Fourth grade.