Toll Supervisor
CurrentResponsible for all daily operational aspects of the toll plaza at the Delaware Memorial Bridge (DMB) and supports the daily activities associated with the E-Z Pass Customer Service Center (CSC). Provides effective leadership for toll collectors and customer service center personnel; train, coaches, and evaluates all assigned personnel, and ensures adherence to all policies and procedures. Monitors all toll operations functionality by gathering pertinent data; identifying and evaluating options; and recommending a course of action. Resolves issues, concerns, and customer disputes under management's direction.