Brian Moore Email & Phone Number

Tulsa, Ok, Us

Tulsa, Oklahoma, United States

An accomplished realtor with a diverse background in mortgage, education, & information technology. As a professional, play a pivotal role in serving families in the community & investors by facilitating real estate transactions, leveraging diverse skill sets to navigate the real estate market, and leveraging tools to inform clients about real estate buying, selling, and investing processes.Summary of Tasks:•. Real Estate Transactions: Facilitate the buying and selling of residential and commercial properties. Conduct market research to be informed about current trends, property values, and investment opportunities.•. Mortgaging Expertise: Offer comprehensive guidance on mortgage options, interest rates, and financing solutions to clients. Collaborate with mortgage lenders and financial institutions to streamline the financing process for clients.• Community Engagement: Build and nurture relationships within the local community to understand and address the unique needs of clients. Participate in community events and initiatives to enhance realtor-client relationships.• Investment Consultation: Provide strategic advice to investors on real estate investment opportunities. Conduct thorough market analyses to identify potential investment properties.•. Educational Outreach: Leverage your background in education to educate clients on the real estate buying, selling, and investing processes. Conduct workshops or seminars to empower clients with knowledge about the real estate market.• Technology Integration: Leverage technology tools and platforms for effective property marketing and client communication. Stay updated on real estate technology trends to enhance services for clients.• Negotiation and Closing: Skillfully negotiate deals on behalf of clients, ensuring favorable terms and conditions. Guide clients through the closing process, addressing any concerns or questions.

Tulsa, Oklahoma, United States

ISP Circuit Designer, responsible for processing, provisioning & designing approved circuit orders from sales, cross-connect fiber circuits for switch and data products, as well as engineering off-net circuit levels encompassing data, broadband, and optical platforms.• Order Processing & Circuit Provisioning |Design: Processed and verified circuit orders from sales, ensuring accuracy and adherence to specifications. Resolved jeopardy issues on orders in a timely manner. Engineered off-net circuit levels, covering data, broadband, optical, & OSP platforms.• Network Build: Tracked, provisioned, and submitted field requests with engineering for the installation of new builds on the network. • Designed and modeled relay racks and inventory newbuilds in the field for capacity planning using Metasolve. Collaborated with facility planning to assist in engineering complex circuits and ensure seamless network operations.• Data Integrity and Correction: Aided in the correction of network facilities (OSP/ISP) due to data integrity issues in panels or facilities for capacity planning.• Technical Support and Resolution: Provided remote technical support to field teams and resolved interconnection circuit problems on-premise.• Reporting and Documentation: Processed daily reports, and tracked, and updated internal orders for scheduled testing and reporting. Provided reporting on tracking of status site surveys, audits, work orders, off-net grooms, and net builds for capacity.• Training and Expertise: Instructed trainees as subject matter experts on CFA/LOA, cross-connect, risers, and master design at all development levels.• Escalations and Service Quality: Initiated internal and external escalation processes to ensure timeliness and quality of service, meeting FOC dates.• Order Tracking: Tracked and verified Firm Order Confirmation and Circuit Layout Report for interconnection and service delivery.

Tulsa County, Oklahoma, United States

• Provided 24x7x365 support for on-premise infrastructure of internal and external clients.• Managed projects and defined processes and deliverables, involving operations, data security, disaster recovery, and change control departments.• Interpreted statements of work, specifications, and design drawings to plan, execute, and complete scheduled changes and emergency requests.• Detected and reported potential cyber threats through the integration of ESS capabilities.• Contributed insights on the company's security milestones for information security assurance.• Deployed and administered equipment in designated cabinets, racks, and floor locations.• Set up IP and MAC addresses, and performed firmware and BIOS upgrades and downgrades.• Supported maintenance activities for networks, servers, platforms, mainframes, and storage.• Configured out-of-band & remote management connections & performed local command execution.• Responsible for developing projects to define processes and deliverables while managing the involvement of operations, data security, disaster recovery, and change control departments.• Administer removal of equipment from designated cabinet, rack, and floor location in compliance of the client 4 Eyes process, and the assembly of equipment and components. • Provide physical device configuration support that involves installation and replacement of device cards blades, and hard drives. Perform data wipe on IT equipment under the Client 4 Eyes process.• Troubleshoot and device investigation on replaceable parts and hardware.• Manage the connection & deployment of a client-provided sniffer (NetScout) to monitor network.• Dispatch and receive information and files using FTP and other transfer methods.• Render technical support in configuring & maintaining existing & new hardware in the data center.

100 S. Cincinnati Ave. Tulsa, Ok 74013

PROJECT MANAGEMENT:• Managed projects & off-shore contractors to meet data cleanse milestones on decommissioning of equipment & circuits.• Directed problem-solving strategies & communication with ideas to resolve power & network issues.• Performed in unison with planners & tactical team on projects, initiating tasks, and driving tasks toward completion of projects. • Initiated, tracked & escalated all site surveys to the field on physical inventory for decommissioning or consolidation of the premise for real estate, third-party collocation, & ILEC sites. • Created and provided reporting on tracking of status site surveys, OSP hard cost estimates, Off-net grooms, data cleansing & opportunities for savings on (TPC) Third Party Collocation sites.• Engaged in communication management with project members with meetings to understand the requirements of projects and the various accountabilities of multiple activities. • Maintain decommission project asset costs for space, power & (CITS) critical infrastructure for identified savings on sites. • Escalated tasks, identified risks & coordinated to align work on the scope of projects to meet deadlines. • Interfaced with LECs & IXCs to resolve and escalate outstanding orders to meet aggressive deadlines• Confirm all criteria for initiation of projects by reviewing contracts, billing, & terms with third-party teams.• Assisted in writing a training manual for off-net research on circuit and technical devices interfacing with LEC/ILECs.• Managed project planning activities, including scoping, scheduling, and resource allocation.• Identified and mitigated project risks through proactive planning and timely interventions.• Coordinated team efforts and delegated tasks to optimize productivity and achieve project objectives.•Tracked project budget to control expenses and ensure financial objectives were met.

Tulsa, Oklahoma, United States

• Entered technical data & updated daily reports and equipment issues for scheduled testing. • Responsible for troubleshooting network transport circuits, and managing customer service issues on the network.• Directed problem-solving strategies & communication with field technicians to resolve power & network issues.• Applied knowledge of systems, procedures, and processes to test and turn up new, existing, and complex services remotely.• Interacted with customers to test the functionality of services provided and followed up with clients on outstanding turn-up issues• Efficiently and accurately manages customer-initiated trouble tickets to resolution.• Conducted troubleshooting of network transport circuits to resolve customer service issues on the network.• Provided accurate consistent customer communication during established intervals via phone, email, and ticketing system.• Monitors network and customer-facing resources for impairment and out-of-service conditions• Conducted basic network monitoring equipment installation & maintenance activities working with SONET, multiplexers, etc.• Monitored the performance of the telecom networks, including usage, load patterns & system response.• Perform tasks for the maintenance & installation of transport, signaling, private line, ethernet & data services.• Uses software and hardware tools to identify and diagnose network status and problems as well as test circuits.• Telemetry troubleshooting platforms: DS1, DS3, OC-X testing for Alcatel 16XX, NOKIA, TELLABS, & CENTEST to DCS.

Tulsa, Oklahoma Area

• Resolved disputed rentals and prepared appropriate adjustment requests within 30 days.• Researched cash receipts, coding, and posting of receipts. Corrected discrepancies and applied unallocated cash. • Reviewed and verified invoices, purchase orders, and purchase requests and processed vouchers for payments.• Recorded and verified payments by vendors or clients and prepared routine reports of delinquent or problem accounts.• Posted updates and reconciled accounts for accuracy of balances on accounts for reporting purposes• Managed AR activities, inquiries, negotiated past due accounts, tracked cash receipts, and accounts for third-party collections.• Ensured accurate receivable records and verified outstanding account balances.• Resolved disputed rentals and prepared appropriate adjustment requests within 30 days.• Verified transaction documentation and prepared payments with accounts payable on business-to-- business accounts.• General accounts maintenance verifying correct billing rates, products, services, and contract orders.• Prepare financial statements and reports including the profit and loss statement and balance sheets. • Re-issue adjusted or reprints (paper or electronic) of invoices, statements, and vouchers on business accounts.• Prepared worksheet or journal entries to correct balances for recalculation of taxes, usage charges, and other charges• Reconciled financial discrepancies and vendor statements, bank accounts with accounts payments, and receipts records.• Maintained general accounts, verifying correct billing rates, products, services, and contract orders. Maintained telephone and personal contact with staff, customers, and vendors on receivable matters.• Issued adjusted or reprints of invoices, statements, and vouchers on business accounts.• Prepared worksheets or journal entries to correct balances for recalculation of taxes, usage charges, and other charges.

Tulsa, Oklahoma Area

• Managed Front end operations which included posting payments, handling petty cash and office supply expense account.•Opened and closed office, coordinate and track employee schedules, balanced account receivables & prepared deposits.• Performed administrative tasks maintaining records and policy renewals with high-end customer service.• Reconciled financial discrepancies & maintained financial records & reports regarding individual and commercial clients. • Directed problem-solving strategies & communication with ideas to resolve customer & network issues.• Increased a clientele base by 20% resulting from tax season referrals.• Maintained financial records & reports regarding individual and commercial clients.• Sold various types of insurance policies to businesses and individuals such as home, automobile, commercial, property, or equipment on behalf of insurance carriers. • As assistant manager, handled phone calls, and functioned as primary liaison to customers and insurance carrier ensuring a consistently positive customer experience for location growth.• Perform administrative tasks, such as maintaining records and handling policy renewals. Ensured that policy requirements were fulfilled, including any necessary examinations and the completion of appropriate forms for coverage.• Educated and assisted clients on choices of insurance coverage that suit their needs. Conducted product presentations and services under ethical and suitability compliance to prospective or existing clients. • Manage computer programs to maintain records, prepare reports, and quote new policies as necessary regularly. • Collected and processed premiums upon issuing policy during customer service delivery.

Tulsa, Oklahoma Area

• Instructed pupils on subject matter consisting of Algebra, Business and Geometry on different development levels.• Directed problem-solving strategies & communication with ideas & interpret solutions using office excel and word. • Developed lesson plans and appropriate instructional aides on subject matter with relevance to real world models. • Utilized, scaffold and conceptualized teaching methods to increase aptitude and learning in classroom.• Instructed upper class pupils in Algebra & Business pursuing mathematical background skills for career training in business.• Demonstrated concepts with variety of educational strategies using models, smart board, visual devices & computers.• Directed problem-solving strategies & communication with ideas & interpret solutions using office excel and word.• Demonstrated the arithmetic methods and introduce algebraic and graphing applications for analysis and solution solving of buying and selling, simple and compound interest, and installment payments, insurance, commissions, taxes, payrolls and financial statements.

Muskogee, Oklahoma, United States

• Instructed pupils on the subject matter consisting of Algebra, ACT Preparatory and Geometry on different development levels.• Developed lesson plans and appropriate instructional aides on subject matter with relevance to real-world models. • Utilized, scaffolded, and conceptualized teaching methods to increase aptitude and learning in the classroom.• Instructed upper-class pupils in Algebra & Business pursuing mathematical background skills for career training in business.• Demonstrated concepts with a variety of educational strategies using models, smart board, visual devices & computers.• Directed problem-solving strategies & communication with ideas & interpreted solutions using office excel and word.• Evaluate pupils’ academic growth, keep appropriate records, and prepare progress reports• Demonstrated focus on concepts with business models by applying algebra and statistic models• Instructed upper-class students pursuing the mathematical background skills for career training in business-related fields.• Demonstrated the arithmetic methods and introduced algebraic and graphing applications for analysis and solution solving.• Overseen several student projects and Lab activities allowing them to use the skills and knowledge from the course to apply in real-life situations. • Demonstrated how to collect, organize and display data using graphical representations, including scatter plots, line graphs, bar graphs, circle graphs, histograms and pictographs. Interpret and analyze data to make predictions.• Evaluated pupils’ academic growth, kept appropriate records, and prepared progress reports.

Tulsa, Oklahoma, United States

• Responsible for providing technical support with Field technicians to Troubleshoot & test DSL circuits from local central offices to business customer locations.• Worked in the switch and DSLAM verifying ports, parameter configurations, and cabling for maintenance support on DSL platforms. Configured Netopia routers with dynamic and static IP settings for network transmission of data.• Maintain detailed network documentation as well as standard operational procedures.• Provided customer service and technical support to small businesses on corporate platforms. Interacted with the Network Maintenance Center & Internal network services departments to ensure network changes to preserve the operational integrity of the network.• Update subject matter to help develop hardware and software configuration standards in compliance with company policies and procedures.• Provided technical support interaction with the LEC field technicians to troubleshoot and test SDSL, ADSL, AND IDSL circuits from local central offices to business customer locations. • Worked in the switch and DSLAM verifying ports, parameter configurations, and cabling for maintenance support on DSL platforms.• Troubleshoot with customer base IT personnel to configure and re-install LAN network equipment for connections and access to the WAN network for internet capabilities.• Maintained detailed network documentation as well as standard operational procedures. Proactively provided status report status to management and customers. • Assisted the work team with training needs. Assisted with the gathering of requirements and development of process and related to the evolution of process as well as product development.

Dallas, Texas, United States

As a Service Procurement Coordinator, responsible for procuring and implementing telecommunication services and equipment for access and capacity on an international platform. Worked closely with project management, pre-service, engineering groups, and external vendors to ensure seamless coordination and delivery of services to our clients. Procurement and Implementation:• Procured telecommunication services and implemented equipment for access and capacity on an international platform.• Processed new, migration, and disconnect circuit access orders submitted by project management.• Coordinated with pre-service and engineering groups to facilitate the installation of equipment and circuits.• Researched historical orders and information to process disconnect orders of circuits.• Validated orders with customers and built order records in Compass for processing.• Verified, adjusted, and coordinated the billing process on customer accounts for new orders.• Coordinated billing activities for tracking of costs and revenues.• Ordered and tracked Supplemental Services (e.g., ISDN, POT backup), verifying costs with the Accounting and Sales departments.• Proactively tracked and monitored daily reports of supplemental services, ensuring accurate billing and cost verification with the sales department.• Facilitated escalations and vendor management by interfacing with Local Exchange Carriers (LECs) and Interexchange Carriers (IXCs) to resolve or escalate outstanding orders to meet aggressive deadlines.• Managed and provided reports to internal organizations and management on order status and installation of services for billing purposes.• Experience working with project management, pre-service, and engineering groups.

Dallas, Texas, United States

As a Circuit Network Engineer, designed, engineered, and provisioned circuit levels for voice and translations on local and long-distance platforms. Designed or engineered circuit levels from DS0, DS1, and DS3 on both local and long-distance platforms to support voice and translation services.• Collaborate with facility planning to assist in engineering complex circuits, including off-net circuits and other specialized configurations.• Design local dial tone circuits such as Basic Rate Interface (BRI), Integrated Services Digital Network (ISDN), Primary Rate Interface (PRI), local lines, and unbundled loops to meet customer needs.• Provision MACD (Move, Add, Change, Delete) orders and design circuit levels from data, broadband, and optical on local and long-haul platforms.• Served as the Point of Contact (POC) for coordination involving provisioning orders and escalating with operations and carriers to resolve issues related to scheduled circuit delivery dates.• Provisioned Access Service Requests (ASRs), track, and escalate Firm Order Commitment (FOC) dates and design layout reports to Local Exchange Carriers (LECs).• Interface with internal organizations such as order entry, technicians, and local & Interexchange Carriers (IXCs) to meet scheduled dates.• Proactively monitor daily order activity and provide accurate status updates for pending orders to ensure customer satisfaction.• Generate sales-defined reports with forecasts and make effective decisions to meet customer requirements.• Meet aggressive deadlines by interfacing with all internal organizations based on customer needs.

Tulsa, Oklahoma, United States

As a Telecommunication Implementation Specialist, managed the implementation of telecommunications solutions for enterprise clients. Worked closely with internal teams and external stakeholders for the successful deployment of services and technologies. • Lead the implementation of telecommunications solutions for enterprise clients, ensuring projects are completed on time, within scope, and budget.• Develop and maintain project plans, and schedules, to effectively communicate project status updates to stakeholders.• Identified project risks and developed mitigation strategies to address potential issues and minimize disruptions during implementation.• Collaborated with sales in design and configuration with technical teams to gather client requirements and deliver telecommunications solutions that meet client needs.• Configured telecommunication systems and equipment based on client specifications, ensuring compatibility and optimal performance.• Utilized technical expertise to serve as a subject matter expert on telecommunications technologies, including data and networking solutions.• Provided technical guidance and support to clients and internal teams during the implementation process, troubleshooting technical issues, and resolving conflicts as needed.• Managed accounts generating 20 million monthly and a provisioning team on all circuit platforms.• Establish and maintain strong relationships with clients, serving as the primary point of contact for all implementation-related inquiries and issues with customer relationship management. • Ensure a high level of customer satisfaction by delivering exceptional service and support throughout the implementation process.• Interface with internal company organizations such as order entry, circuit design, technicians, & provisioning to drive service delivery on a timely basis to meet customer expectations.

Tulsa, Oklahoma, United States

As a Circuit Provisioner/Designer, provided strong support in provisioning, designing, and engineering point-to-point circuits for our access network. Evaluated access network opportunities for cost reduction, promoting implementation support, and providing post-sales support to our national account customer base. • Provisioned, designed, and engineered point-to-point circuits, including DSO, DS3/DS1' and private circuit platform levels, for the access network on local and long-distance platforms.• Processed and verified approved circuit orders from sales, entered technical data into the database, tracked orders, and monitored order status.• Provisioned off-net circuits and access service requests to local exchange carriers for connectivity.• Evaluated the access network for cost reduction opportunities, including identifying underutilized network resources and confirmed cost reduction candidates.• Worked with facility or capacity management to address off-net capacity issues and optimize network resources.• Implementation support involved serving as a point of contact for implementation on multiple accounts, and resolving any issues related to post-sales implementation.• Interfaced with sales teams and addressed escalations with management to ensure the completion of service delivery.• Assisted the circuit design team on network routing of circuits to ensure proficient order processing with high coordination and communication efforts.• Tracked and escalated FOC (Firm Order Commitment) dates and design layout reports from Local Exchange Carriers (LECs) to coordinate installation and testing of circuits.• Scheduled orders for circuit installation and provide status updates to customers.• Update daily reports and equipment issues for scheduled testing.• Maintain accurate documentation of circuit provisioning, design, and implementation activities.

Tulsa, Oklahoma, United States

As an Inventory Clerk, maintained accurate inventory records, oversaw inventory control procedures, and ensured efficient management of products and equipment. • Inventory management involved maintaining accurate inventory records of products, equipment, and supplies using inventory management software and manual tracking methods.• Conducted regular physical counts of inventory to verify accuracy and reconcile any discrepancies.• Coordinated with vendors and suppliers to ensure timely delivery of inventory items and resolve any issues related to shipments or orders.• Utilized accounting guidelines to implement inventory control and enforce inventory control procedures to minimize shrinkage, loss, and damage to inventory items.• Performed quality checks on incoming inventory to ensure compliance with specifications and standards.• Identified and investigated discrepancies or variances in inventory counts and take corrective action as necessary.• Implemented FIFO (First-In-First-Out) and other inventory management methods to ensure proper rotation of stock and minimize waste.• Maintain organized and up-to-date records of inventory transactions, including receipts, shipments, returns, and adjustments.• Generated inventory reports with POS systems and analyzed data to identify trends, track inventory turnover rates, and forecast future inventory needs.• Communicated inventory status, issues, and recommendations to management and other relevant stakeholders as needed.• Equipment management required tracking and managing company equipment, including computers, mobile devices, and other technology assets.• Assigned equipment to employees, maintain accurate records of equipment assignments, and track the movement of equipment between locations.• Conducted periodic audits of equipment inventory to ensure compliance with company policies and procedures.

Tulsa, Oklahoma, United States

As an Inside Sales Customer Service Representative (CSR) at AT&T, played a crucial role in delivering exceptional service to our customers while driving sales through effective communication and relationship-building. Billing and customer service support consisted of the following:• Provide billing and high-end customer service support for digital telecommunications services.• Handled business transactions related to activation, changes, and billing usage rates of customers.• Educated customers on taxes, and billing statements, billing cycles, balance due, and service cycles.• Handled escalated billing issues, and reviewed and evaluated billing statements, promotional packages, and the cost of programming services and products monthly.• Processed past due invoices and failed billing for updating accurate balances on commercial and consumer accounts.• Suspended, re-age, and adjust balances based on financial hardship, home construction, or occupancy.• Provided support and was responsible for inventory management of products, including additions of security and inventory controls under the FIFO (First-In-First-Out) method.• Sold products and services offered by the Company, meeting all sales objectives, and completing customer contracts and warranties.• Maintained strong knowledge of all products, accessories, pricing plans, promotions, and service features.• Reviewed billing and device reports for various customers to track costs.• Processed payment transactions such as checks, credit cards, and issued credit.• Processed billing transactions such as adjustments and credit transactions for billing of accounts.• Activated new customer accounts based on confirmation of payment posted to customer accounts in the event of interruption or upgrade of services.