Brian Moran Email and Phone Number
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I am a skilled Learning & Development professional, with over 15 years’ experience in the technology sector, with a track record in successfully designing and delivering customised training and end-user adoption solutions for clients (from Enterprise to SME level) predominantly in support of new software/system rollouts.Over recent years, particularly since the COVID 19 pandemic, I have pivoted towards an E-Learning offering to align to the current demand for a more remote-based and on-demand style of training.Recently graduated from MTU with an MA in E-Learning Design and Development, achieving First Class Honours (2022/23). Most recently, as part of a widescale software rollout in the HSE, I have successfully led the transition of an on-site training program into a remote E-Learning solution.Throughout my career, I have always thrived on turning complex concepts into interactive and immersive learning experiences. More recently, in the E-Learning space, I am now committed to creating content that not only educates but also captivates learners.I am passionate about leveraging technology to enhance the learning experience and I'm always open to collaborating with like-minded professionals to explore opportunities for creating impactful E-Learning solutions.
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Senior Project Manager - National Laboratory Information System (Medlis)Health Service ExecutiveDublin, Ie -
Training Services & System Implementation ConsultantHealth Service Executive Sep 2018 - PresentIrelandCurrently working with the HSE's Mental Health Services to create and deliver a customized training and user adoption program as part of the implementation of a new e-Rostering solution being deployed to approx. 11,000 HSE staff members across the country in its current phase.Activities include implementation consult, training needs analysis (TNA), tailored training program design, content production, implementing program, maintaining program, evaluationInvolvement in implementation related activities (build review, config guides, System administrator processes)
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Training & Adoption LeadErgo Feb 2016 - Sep 2018IrelandManaged Ergo's end-user training and adoption practice, creating and delivering customised training and user adoption solutions, enabling Ergo's clients to get the most out of their IT solutions. Designed and standardised Ergo's Training and User Adoption offering which services clients' user-related training and adoption needs across various technologies.Successfully delivered bespoke training and user adoption programs spanning across Ergo's client base from enterprise to small/medium size clients, and in various onsite locations across Europe.Approximately 5000 users trained with 100% record maintained in user satisfaction and relevance ratings. Activities in terms of design and implementation of such programs include Initial Consult, Training Needs Analysis (TNA), Tailored Training Program Design, Content Production, Implementing Program, Maintaining Program, and Evaluation.Programs include such training options as Instructor-Led Training sessions (classroom based and remote), Interactive Training Portals, Customized Textual and Graphical training Content, Localisation Options, Branding Options, Floor Support Options.Successful engagements with such high profile clients as Lease Plan, Failte Ireland, CIE, Aercap. -
Founder And MdHealth Hit Oct 2014 - Oct 2016Founder and MD at Health Hit (www.healthhit.ie), which provided Ireland's widest variety of healthy and convenient snacking solutions when first launched in 2015. Undergoing business development planning as we change direction to adapt to current changes to the health food industry.Since founding the business I have been responsible for: • Creating the online business. • Launching the online business. • Implementing the digital marketing plan. • Streamlining Ordering & Fulfilment • Implementing the Customer Support strategy
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Global Operations Training And Readiness Program ManagerMicrosoft Nov 2012 - Jan 2016IrelandDevelop and manage global training and readiness programs designed to enable selected Microsoft partners (Resellers and Distributors) to transact with Microsoft. Execute agile Launch Readiness Plans using a Rapid-Release framework in order to roll out various high profile product launches and process changes.Support the design and execution of Training Deliverables following Learning & Development methodology, enabling partners to on-board, execute, and absorb change.Deliver strategically aligned, innovative, engaging and practical training content (Foundational Learning, Change/Launch Training material, Communications) across a range of blended learning media.Collaborate with a wide and varied group of internal customers & corporate stakeholder groups globally in order to continuously monitor progress and effectively resolve issues. Coordinate workload and track stakeholder scorecard to ensure key milestones and tasks are completed. Manage large readiness budgets circa $280,000 per year for readiness resources and localization costs for all training deliverables spanning foundational learning, change/launch training material and Communications.Achieved significant increases year on year for partner usage of content, partner adoption of readiness applications, and partner certification completion rates of our self-serve e-learning suite. -
Emea Process And Tools Program ManagerMicrosoft Mar 2012 - Nov 2012EMEA tools deployment contact for the releases of Windows 8, Microsoft Store and Marketplace. Managed the implementation of process improvements and tools deployment.Provisioning of Phone, Email and Online Chat support across 3 sites supporting 8 languages, to support implementation of new support teams dealing with queries. Managed the localisation of System messages for Online Chat Support across 31 different languages. Developed highly demanded SharePoint based database containing EMEA vendor information and related details such as Telephony, BCM, and Tools-Supported data. Managed development and review of Agent facing procedural content based on process and support needs. Conducted analysis to identify support gaps and coordinated training plans between EMEA and the US, supporting development of training materials.Managed publication of RIAs (Readiness Information Announcements) to provide agents with consistent messaging of new or changing processes, procedures or policies.Assisted support teams with detailed product and policy knowledge, across 27 sites while dealing with the language complexities of a Global environment.
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Global Online Services Licensing Specialist & Instructional DesignerMicrosoft Aug 2010 - May 2012Pioneer member of a specialist team responsible for facilitating Microsoft partners in transitioning their commercial customers to the ‘Cloud’ (Online services).Travelled to Microsoft headquarters in Redmond, USA on 2 occasions for workshops in order to build out the process and procedures for Microsoft partners transitioning customers to Online.Delivered training to new processing teams put in place to transition On-Premise customers to Online Services.Contributed to the successful expansion of the team from start-up (7 members) to mainstream department (40 plus).
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Senior Volume Licensing Global Accounts SpecialistMicrosoft Feb 2009 - Aug 2010Contract Management for Microsoft’s Enterprise and Premier Services Customers.Promoted to Senior member after short time-frame.Created and implemented the team's new joiner and RAMP staff training programs and delivered class-room training.Involved extensively in the standardisation of work processes across all regional operations centres globally, and the transition of Microsoft’s Premier Services team to Manila, Philippines.
Brian Moran Education Details
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Cyber Security -
First Class Honours -
Distinction -
Distinction
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Irish Institute Of Training & Development (Iitd)Distinction
Frequently Asked Questions about Brian Moran
What company does Brian Moran work for?
Brian Moran works for Health Service Executive
What is Brian Moran's role at the current company?
Brian Moran's current role is Senior Project Manager - National Laboratory Information System (MedLIS).
What is Brian Moran's email address?
Brian Moran's email address is br****@****roup.ie
What is Brian Moran's direct phone number?
Brian Moran's direct phone number is +150344*****
What schools did Brian Moran attend?
Brian Moran attended Ucd Professional Academy, Munster Technological University, Digital Learning Institute, Digital Learning Institute, Irish Institute Of Training & Development (Iitd), Dublin Institute Of Technology.
Who are Brian Moran's colleagues?
Brian Moran's colleagues are Thomas Lonergan, Dympna Dalyfinn, Monica Keaney, Helen Farrelly, Ger Harty, Niall Kirrane, Cathy Kehoe.
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