Brian Moran Email & Phone Number

Dublin, Ie

Ireland

Currently working with the HSE's Mental Health Services to create and deliver a customized training and user adoption program as part of the implementation of a new e-Rostering solution being deployed to approx. 11,000 HSE staff members across the country in its current phase.Activities include implementation consult, training needs analysis (TNA), tailored training program design, content production, implementing program, maintaining program, evaluationInvolvement in implementation related activities (build review, config guides, System administrator processes)

Ireland

Managed Ergo's end-user training and adoption practice, creating and delivering customised training and user adoption solutions, enabling Ergo's clients to get the most out of their IT solutions. Designed and standardised Ergo's Training and User Adoption offering which services clients' user-related training and adoption needs across various technologies.Successfully delivered bespoke training and user adoption programs spanning across Ergo's client base from enterprise to small/medium size clients, and in various onsite locations across Europe.Approximately 5000 users trained with 100% record maintained in user satisfaction and relevance ratings. Activities in terms of design and implementation of such programs include Initial Consult, Training Needs Analysis (TNA), Tailored Training Program Design, Content Production, Implementing Program, Maintaining Program, and Evaluation.Programs include such training options as Instructor-Led Training sessions (classroom based and remote), Interactive Training Portals, Customized Textual and Graphical training Content, Localisation Options, Branding Options, Floor Support Options.Successful engagements with such high profile clients as Lease Plan, Failte Ireland, CIE, Aercap.

Founder and MD at Health Hit (www.healthhit.ie), which provided Ireland's widest variety of healthy and convenient snacking solutions when first launched in 2015. Undergoing business development planning as we change direction to adapt to current changes to the health food industry.Since founding the business I have been responsible for: • Creating the online business. • Launching the online business. • Implementing the digital marketing plan. • Streamlining Ordering & Fulfilment • Implementing the Customer Support strategy

Ireland

Develop and manage global training and readiness programs designed to enable selected Microsoft partners (Resellers and Distributors) to transact with Microsoft. Execute agile Launch Readiness Plans using a Rapid-Release framework in order to roll out various high profile product launches and process changes.Support the design and execution of Training Deliverables following Learning & Development methodology, enabling partners to on-board, execute, and absorb change.Deliver strategically aligned, innovative, engaging and practical training content (Foundational Learning, Change/Launch Training material, Communications) across a range of blended learning media.Collaborate with a wide and varied group of internal customers & corporate stakeholder groups globally in order to continuously monitor progress and effectively resolve issues. Coordinate workload and track stakeholder scorecard to ensure key milestones and tasks are completed. Manage large readiness budgets circa $280,000 per year for readiness resources and localization costs for all training deliverables spanning foundational learning, change/launch training material and Communications.Achieved significant increases year on year for partner usage of content, partner adoption of readiness applications, and partner certification completion rates of our self-serve e-learning suite.

EMEA tools deployment contact for the releases of Windows 8, Microsoft Store and Marketplace. Managed the implementation of process improvements and tools deployment.Provisioning of Phone, Email and Online Chat support across 3 sites supporting 8 languages, to support implementation of new support teams dealing with queries. Managed the localisation of System messages for Online Chat Support across 31 different languages. Developed highly demanded SharePoint based database containing EMEA vendor information and related details such as Telephony, BCM, and Tools-Supported data. Managed development and review of Agent facing procedural content based on process and support needs. Conducted analysis to identify support gaps and coordinated training plans between EMEA and the US, supporting development of training materials.Managed publication of RIAs (Readiness Information Announcements) to provide agents with consistent messaging of new or changing processes, procedures or policies.Assisted support teams with detailed product and policy knowledge, across 27 sites while dealing with the language complexities of a Global environment.

Pioneer member of a specialist team responsible for facilitating Microsoft partners in transitioning their commercial customers to the ‘Cloud’ (Online services).Travelled to Microsoft headquarters in Redmond, USA on 2 occasions for workshops in order to build out the process and procedures for Microsoft partners transitioning customers to Online.Delivered training to new processing teams put in place to transition On-Premise customers to Online Services.Contributed to the successful expansion of the team from start-up (7 members) to mainstream department (40 plus).

Contract Management for Microsoft’s Enterprise and Premier Services Customers.Promoted to Senior member after short time-frame.Created and implemented the team's new joiner and RAMP staff training programs and delivered class-room training.Involved extensively in the standardisation of work processes across all regional operations centres globally, and the transition of Microsoft’s Premier Services team to Manila, Philippines.

Diploma In Cyber Security, Cyber Security

Master Of Arts In E-Learning Design And Development, First Class Honours

Professional Diploma In Digital Learning Design, Distinction

Professional Certificate In Instructional Design, Distinction

Certificate In Training And Development, Learning And Development, Distinction

Bachelor Of Science – Management And Marketing, Marketing And Management, 2.1

Activities and Societies: INTERNSHIP: Ericson, Dublin - Operations Management DISSERTATION: Internal Marketing Practices at Coral Leisure