Brian Morlock Email & Phone Number

Columbus, Ohio Metropolitan Area

Greater Minneapolis-St. Paul Area

Chicago, Illinois

Greater Chicago Area

Greater Chicago Area

Cleveland/Akron, Ohio Area; Greater Chicago Area

• Elicited and documented functional requirements and use cases as a part of a team of business analysts for a global CRM web product with a 3-year, $17 million budget• Managed change control queue and reporting to the change control board, including evaluating business impact for both defects and enhancement requests, updating change control executive summary reports and facilitating change control board preparation meetings between IT and the business sponsors• Consulted with IT development and QA testing teams to verify accurate translation of business needs• Led the elicitation and documentation of business requirements for a 2-year, $1 million global account management web application product that consisted of 3 applications and supporting data processes

Cleveland/Akron, Ohio Area

• Liaised with usability and user experience design team to generate usability study user scenarios and to incorporate mock ups and final usability study recommendations in requirements/use cases• Teamed with taxonomy manager in documenting and validating detailed metadata requirements • Worked with external vendors and internal data source owners to identify relevant data elements and to ensure relational data/primary key connection points in order to present a unified end-user data experience• Managed user testing for 4 separate web application test cycles for 5 users per test cycle by preparing test overview information for test participants, preparing test cases, consolidating and analyzing user feedback, escalating feedback to the appropriate contacts• Conducted web application product regression testing• Provided end user product support in the area of technical troubleshooting, product training and collaboration with content specialists to resolve data integrity issues identified by users • Assumed project management responsibilities on small scale projects by contributing toward the creation and management of project charters, action logs, risk registers, project schedules, lessons learned, status reports and overall project documentation storage

Cleveland/Akron, Ohio Area

• Resolved internal end-user IT issues; escalated critical outages to the correct team for additional support• Contributed to process improvement through documentation of best practices

Attica, Oh

• Assisted in the setup, maintenance and issue analysis of workstation hardware and software• Educated and supported both corporate clients and bank employees on online baking applications

Findlay, Oh

• Advised clients on the value of financial planning and proposed solutions to meet individual needs• Recognized as one of the top sales representatives during the 2003 Legion Sales Drive