• Facilitating and participating in the daily standup meetings.• Helping the Scrum Team maintain their burndown chart.• Setting up retrospectives, sprint reviews and sprint planning Meetings.• Shielding the team from interruptions during the sprint.• Removing obstacles that affect the team.• Supporting and educating the Product Owner, especially on grooming and maintaining the product backlog.• Facilitating discussion, decision making, and conflict resolution.

Strategy & Planning • Meet with the supervisor, systems owners, and end users to define business and operations requirements. Identify and resolve sys issues.• Design new systems for the purpose of enhancing business processes, operations, and information process flow. (Example – Create an internal SharePoint site)• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.Deployment• Collaborate in the planning, design, testing, documentation and deployment of new applications, and enhancements to existing applications. • Conduct research on software and hardware products to justify recommendations and to support purchasing efforts. Operational Management• Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.• Create system design mock ups.• Create systems models, specifications, diagrams, and charts to provide direction to developers. • Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems. • Provide orientation and training to end users for all modified and new systems. • Provide guidance and/or instruction to junior staff members.

SmartCo services LLC. Taunton, Ma. Development Operations Analyst December 2014 - Present General Assisting Support and Planning staff as needed Maintaining quality relationships with clients all over the country Completing day to day administrative tasks Performing data analysis Documentation Completing all technical documentation regarding new products/technology and updates to existing products/technology Flowcharting processes for easy readability and understanding Updating and maintaining companywide Intranet where documents are stored Working with SharePoint to improve upon existing Intranet formatting Following up with staff members regarding updating documentation on products they may have changed Quality Assurance Coordinating with developers regarding the creation of new products rollout dates, features, etc. Completing QA on external products SmarTCo is rolling out to staff members computer updates, Microsoft updates etc. working with SmartCo's training staff to develop proper training presentations to be administered in house

Architectural Consulting Group, LLC New Bedford MA. Information Technology Technician November 2013 - December 2014 Installing hardware and software systems. Maintaining or repairing hardware and software systems. Troubleshooting a variety of computer issues. Setting up computer security measures. Configuring computer networks throughout the business. Offering technical support on-site, phone, e-mail and remote desktop. Designing and creating MS Access database to create company reports. Create and design forms and reports and perform database optimization. Designing a website for the business using Sharepoint 2010.

Information Technology Technician February 2007 - May 2008 Accurately document instances of hardware failure, repair, installation, and removal. Provide end user training and assisting where required. Installation of software and planning for future computer hardware needs. Support and maintain in-house computers systems and peripherals. Respond to user questions and issues in a timely manner. Troubleshoot hardware, software, and network operating systems.