Brian Murphy Email & Phone Number

Waterloo, Ontario, Canada

Kitchener, Canada Area

• Reporting to the SVP Customer Experience, accountable for delivering exceptional customer experience as it pertains to a wide variety of claim types within our Retail Insurance and Affinity Markets lines of business as well as new business and in force policy management in Affinity Markets. • Provide cross functional leadership within a matrix organization ensuring that communication, strategy and customer focus is aligned across business units.• Driving efficiency across multiple teams while maintaining high standards of service delivery• Leading and developing talent across dynamic and highly engaged teams of insurance professionals. • Establish and maintain delivery of key performance indicators that support the requirements of the business and the customer.

Kitchener, Canada Area

• Reporting to the VP Life, Disability and Absence Management, accountable for over 250 employees on multiple cross functional teams across Canada who provide a wide array of Disability services (STD, LTD, Rehab, Life, Absence Management Services) to Canadian employers of all sizes. • Played a key role in partnering with sales and marketing teams to attract new business and retain existing clients.• Regularly attended client meetings to review financial results of their disability programs and strategize on improved claims management partnerships.• Leading a cross functional team including underwriting, finance and distribution focused on profitability and implementing successful strategies to manage overall financial success of the Life & Disability business. • Responsible for claims management results for KW, Halifax & Windsor claims teams.• Ensuring that a high ROI on rehab services was provided to all disability claims teams.

Kitchener, Ontario, Canada

worked in a variety of roles with increasing responsibility and leadership related to short-term and long-term disability case management.