Brian Nelson Email & Phone Number

Virginia, United States

U.S. Patent And Trademark Office, Alexandria, Virginia

• • Managed upgrade of Captiva InputAccel for a Trademarks system. ◦ Despite lacking some key source code, the project had a short deadline which was completed on time and within budget. • Transitioned to Operations and Maintenance technical lead (Product Group Lead) for the USPTO’s Corporate and Trademark product lines. ◦ Comprising two teams of six and nine developers respectively, managing over seventy distinct systems. • Duties included helping the team members prioritize work, arrange coverage of routine tasks when there was a priority situation, assist team members with assessments of requests for additional functionality or fixes, reviewing the team monthly activities and reporting significant accomplishments to the USPTO Task Order Manager and providing additional communication or clarity with USPTO Team Leads or other personnel when needed. • Produced project plans and work breakdown schedules. • Tracked and reported project progress to stakeholders. • Facilitated meetings with developers and stakeholders to understand requirements when needed. • Escalate any blockers or challenges as needed to keep projects on schedule. • Participate in the annual security reviews of each system and the periodic Authority to Operate (ATO) certification process. • Led additional efforts including organizing ad-hoc priority requests and compiling the results in a format suitable for the USPTO customers. ◦ Ad-hoc system testing, presenting the results in a meaningful way, quickly. ◦ System review and knowledge capture process utilizing a Kanban to identify previously undocumented system tasks, which were subsequently documented and validated by different team members. • Scrum Master for a daily call with Trademark business stakeholders. ◦ That meeting went from a tense, acrimonious meeting, to become a smooth, efficient and more productive call.

Federal Emergency Management Agency, Reston Virginia

• Provided System Administration support for FEMA’s DMARTS system, as part of IBM’s EADIS contract. • Provided primary system support and optimized and stabilized the development, test and production environments. • Resolved Documentum errors by applying module updates and identifying code issues and working with the development team to resolve them. • Provided user support through direct email and Remedy tickets. • Implemented NetIQ system monitoring and Splunk log management. • Contributed to the completion of an extensive migration and upgrade from Documentum 6.6 to 7.2 and moving from dedicated hardware to a VMWare\VCenter\VCE system. • Documented standardized module validation processes and procedures.

U.S. Patent And Trademark Office, Alexandria, Virginia

• Started at SalientCRGT supporting the USPTO’s Reference Document Management Services (RDMS) Operations and Maintenance task as a Software Architect. • Transitioned to task lead and project manager through a couple of successful releases, delivering additional functionality, stability and fixes. ◦ RDMS was a Documentum 6.5 SP3 solution integrated with oXygen 12 and Mark Logic 4.2 and was used as the Official repository for the Patent and Trademark manuals, documenting the Patent and Trademark rules and regulations. • Transitioned to lead the Supplemental Complex Repository for Examiners (SCORE) upgrade project which had fallen severely behind schedule and involved upgrading the SCORE application from Documentum 6.0 SP1 to Documentum 6.7 SP2, and migrating from AIX and Websphere Application Server to Linux and JBoss Application Server. • Duties included revising the project schedule, briefing stakeholders on the challenges encountered by the team and walking them through our progress and proposed solutions. • After the successful SCORE upgrade, transitioned to Task Order Manager for the Examiner Tools 1 task, which included four Patent Examination Automated Information Systems (AIS’s) including SCORE, PSIPS (Publication Site for Issued and Published Sequences), PatentIn, Checker. • Duties included monthly reports to the task order manager, oversight of the developments teams, creating project plans, tracking schedules and conducting annual personnel reviews. • Participate in the annual security reviews of each system and the periodic Authority to Operate (ATO) certification process. • A less tangible but significant aspect of my work for SalientCRGT was making problems and potential problems outside of my immediate tasks, go away. This was often accomplished by pointing out the issue to management and then assisting other staff to resolve the issue.

Army And Airforce Exchange Services, Dallas, Texas

As a member of EMC’s Residency Team, my mission was to provide wide ranging support for EMC’s large customers, in this case the Army and Air Force Exchange Services (EXCHANGE). My daily tasks included primary administration of the Exchange’s three production Documentum systems supporting over 40,000 users in a large scale retail implementation comprising 62 servers and twenty three unique applications, including Captiva InputAccel, Imagitek’s Prodagio and EMC ASR products in mixed AIX and Windows environments. This implementation directly supported the Exchange’s ability to pay its vendors on time and was therefore highly visible to senior management. Additional tasks included upgrading the various environments to the most current versions and supplying the necessary documentation to support the Exchange’s ownership and ongoing maintenance of the systems.

Army And Air Force Exchange Services, Dallas, Texas

I provided Documentum Administration level three services for the Army and Air Force Exchange Services (EXCHANGE), as described above. Mr. Nelson stabilized the production systems by upgrading environments, applying critical hot-fixes, modifying maintenance jobs and establishing efficient Software Development Lifecycle procedures. One important aspect to Mr. Nelson’s mission was to build bridges and establish technical competence between EXCHANGE’s development and infrastructure teams. Another aspect was to train EXCHANGE personnel in Documentum best practices, ranging from emphasizing the importance of reading the appropriate documentation first to the nuances of EMC’s support website in searching for solutions.

Irs Criminal Investigation Branch, Washington, Dc.

From October 2007 through September 2009, I provided Documentum Content Server Administration, implementation and development assistance for the IRS’ Criminal Investigation Branch’s (CI) Investigation Scanning and Documentum Management (ISDM) project. This included specifying the infrastructure for the ISDM Pilot, and installing and configuring all of the Documentum 6 and prerequisite products to support the development of ISDM such as optimizing IBM’s WAS and configuring LDAP synchronization with the existing Active Directory for user creation and authentication. I wrote several queries used for reporting purposes and made several advanced Brava configurations modifying the out of the box Brava behaviors and menus, and modified the default InputAccel eScan login screen. I contributed significantly to project-related documentation, being the primary author of the ISDM Build documentation, several white papers (Implementation Guidelines, Workstation Requirements, D6 analysis), architecture diagrams, the Audit Plan and the ISDM Site Deployment Plan. Mr. Nelson also contributed to other key ELC documents such as the Audit Plan, Logical Design and Tailoring Plan. I worked closely with internal CM resources maintaining and updating the various environment matrixes. I coordinated the development, test and resolution activities, providing assistance to the various team members when needed.

Fairfax, Virginia

From September 2006 through October 2007, I provided Documentum Content Server Administration for the General Services Administration’s Public Building Service. This included a successful upgrade from 5.2.5 SP3 to 5.3 SP4 and the expansion to an additional Docbase. I created and managed Documentum access controls, users, groups, cabinets, folders, and configured and managed Documentum maintenance jobs. I provided Tier 2 and Tier 3 level user and system support. I created system related documents including System Design, System Security Plan, and Administration Guide, and has assisted PBS’s CAD\CIFM Team with their Certification and Accreditation process. As a member of a team implementing and maintaining PBS’s Documentum systems, I contributed significantly in advising the clients and to the implemented design. In the development environment, I successfully integrated Cimmetry’s AutoVue with McLaren’s Enterprise Engineer and Content Server. After a presentation I prepared and delivered, GSA’s Public Building Service Documentum Program expanded from a CAD Library, to an enterprise solution servicing multiple GSA business units.From November 2002 to September 2006, I provided Documentum Content Server and Web Content Management Systems Administration for the United States Mint. This included four successful upgrades of the United States Mint’s Documentum systems. During my tenure tenure at the US Mint, the Documentum Program expanded, adding an additional 4 TB digital archive Docbase, Documentum’s Web Content Management System, and Documentum Records Manager. I created and managed Documentum access controls, users, groups, cabinets, folders, and configured and managed Documentum maintenance jobs, the Mint’s Documentum Federation and Docbase replication jobs. I also created and configured new Website Cabinets for the Mint’s Documentum Web Content Management System.

Fairfax, Virginia

For eighteen months, I provided Documentum Systems Administration for the United States Mint as described above. Other Documentum experiences included Documentum administration, installation and configuration at FDIC, installing and configuring Documentum for Tishman-Speyer Properties, LLC, upgrading the corporate Docbase, installing and configuring WDK. While at FDIC, I was the only Documentum consultant granted physical access to FDIC’s production, quality assurance and development environments, which is significant as normally access is limited to only one of these environments depending on the individual’s role.Additional experiences include Network Administration, infrastructure and technical support for several billable projects, with emphasis in network design and configuration, co-location setup and management, using clustering, load balancing, MS Exchange, SQL7, DNS, CheckPoint Firewall, SAN management, tape backups, internal network and desktop support, server configuration and general desktop troubleshooting.

Manassas, Virginia

Managed Network. Planned and implemented the migration of NOS from Novell 3.12 to Windows NT 4.0 Server. Installed, configured and managed ISDN router for corporate network Internet and email access. Specified, purchased and installed new computers; installed and configured software; installed, configured and supported printers; tape backups; corporate email; troubleshooting and optimization.

Manassas, Virginia

Provided network and desktop support, installations and upgrades. Managed tape backups.

Education record

Education record

Bachelor Of Arts (B.A.), History

History