Brian Nickerson Email & Phone Number

Palm Beach Gardens, Florida

West Palm Beach, Florida

• Communicated agency metrics and effective practices to audiences at all levels of participating agencies
• Responsible for data cleanup efforts, tracked and reported metrics on data errors by agency
• Trained users on HMIS web application usage, supported and investigated user issues, maintained issue log
• Created new template and ad hoc reports for homeless services web application using SQL and Excel
• Deconstructed/Reconstructed SQL stored procedures and extended web application functionality

Boynton Beach, FL

• Handled client communications, project timelines, scheduling, and permit procurement
• Assigned to manage all subcontracted installations, assisted with national program data management
• Designed extensive Excel project to validate client documentation and identify any inconsistencies

West Palm Beach, Florida

• Performed the roles of Product Manager, Business Analyst, Quality Assurance, and Subject Matter Expert for the continuing development of the company's web portal. It was used to originate new customer accounts, manage.
• Managing the product backlog, defining and prioritizing development of the company web portal
• Documenting tasks for new development and addressing bugs or areas to improve
• Collecting and evaluating both user feedback and business requirements, and translating them into user stories
• Performing quality assurance testing on new code prior to release
• Maintaining documentation of the site to include changes/updates to content and functionality, and communicating changes to users and conducting trainings on new features/modules

West Palm Beach, Florida

• Conducted webinar training a with newly affiliated companies, which encompassed:
• Security Networks company policy
• Overview of customer life cycle
• Customer qualifications and requirements
• Proper completion of Customer Agreement
• Usage of company's web portalAdditionally, I was responsible for coordinating with each department to identify common affiliate issues/practices and modify the training to address them. I was also responsible for.

West Palm Beach, Florida

As an Affiliate Services Representative, I was the account manager and direct point of contact for my assigned affiliates. Any issues these affiliates experienced came through me first, especially regarding new account funding. I was responsible for reviewing new customer accounts onboarded by my affiliates to verify the customer's satisfaction with their.

Bachelor'S Degree

Ruby, Rails, Html, Css, Javascript, Jquery