Brian Nickerson Email & Phone Number

Palm Beach Gardens, Florida

West Palm Beach, Florida

• Communicated agency metrics and effective practices to audiences at all levels of participating agencies• Responsible for data cleanup efforts, tracked and reported metrics on data errors by agency• Trained users on HMIS web application usage, supported and investigated user issues, maintained issue log• Created new template and ad hoc reports for homeless services web application using SQL and Excel• Deconstructed/Reconstructed SQL stored procedures and extended web application functionality

Boynton Beach, Fl

• Handled client communications, project timelines, scheduling, and permit procurement• Assigned to manage all subcontracted installations, assisted with national program data management• Designed extensive Excel project to validate client documentation and identify any inconsistencies

West Palm Beach, Florida

Performed the roles of Product Manager, Business Analyst, Quality Assurance, and Subject Matter Expert for the continuing development of the company's web portal. It was used to originate new customer accounts, manage interactions with existing customers, track and resolve account issues, fund affiliates for originations, and much more.While in this position, I was responsible for: • Managing the product backlog, defining and prioritizing development of the company web portal • Documenting tasks for new development and addressing bugs or areas to improve • Collecting and evaluating both user feedback and business requirements, and translating them into user stories • Performing quality assurance testing on new code prior to release • Maintaining documentation of the site to include changes/updates to content and functionality, and communicating changes to users and conducting trainings on new features/modules

West Palm Beach, Florida

Conducted webinar training a with newly affiliated companies, which encompassed: • Security Networks company policy • Overview of customer life cycle • Customer qualifications and requirements • Proper completion of Customer Agreement • Usage of company's web portalAdditionally, I was responsible for coordinating with each department to identify common affiliate issues/practices and modify the training to address them. I was also responsible for keeping training and reference materials up to date for new and existing affiliates. When a new feature was to be rolled out on the company web portal, I would work with the project manager to develop and conduct trainings with all existing affiliates.Early on in this position, I was also an Affiliate Services Representative, and would exclusively work with newly trained affiliates to assist them with their first few account funding submissions - as if I were the "training wheels" for the new affiliates. Once sufficiently capable, they would be reassigned to a permanent representative. As the volume of new affiliates continued to grow, it became unfeasible to continue performing both roles.

West Palm Beach, Florida

As an Affiliate Services Representative, I was the account manager and direct point of contact for my assigned affiliates. Any issues these affiliates experienced came through me first, especially regarding new account funding. I was responsible for reviewing new customer accounts onboarded by my affiliates to verify the customer's satisfaction with their agreement and their installation, and that all customer information was complete and accurate.

Bachelor'S Degree

Ruby, Rails, Html, Css, Javascript, Jquery