Brian Ochieng

Brian Ochieng Email and Phone Number

E2E Customer Journey Mapping/UX Research/UX Design/Process Design/Service Design/Human Centered Design/Design Thinking/Data Analytics. @ Safaricom PLC
nairobi, nairobi area, kenya
Brian Ochieng's Location
Nairobi County, Kenya, Kenya
About Brian Ochieng

A Customer Journey Specialist operating at the intersection of Technology and Business by adopting agile practices that are customer centric. My key focus is to design user friendly customer journeys through customer journey mapping, consumer market research and leveraging data analytics to enhance customer satisfaction, brand loyalty and drive business growth.

Brian Ochieng's Current Company Details
Safaricom PLC

Safaricom Plc

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E2E Customer Journey Mapping/UX Research/UX Design/Process Design/Service Design/Human Centered Design/Design Thinking/Data Analytics.
nairobi, nairobi area, kenya
Employees:
8145
Brian Ochieng Work Experience Details
  • Safaricom Plc
    Customer Journey Specialist
    Safaricom Plc Dec 2024 - Present
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  • Safaricom Plc
    Customer Experience Executive
    Safaricom Plc Jan 2019 - Nov 2024
    Actively involved in offering personalized customer service to our clients with the aim of building and maintaining customer relationships while offering lasting solutions to their queries.
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  • Nic Bank Limited
    Customer Product Advisor
    Nic Bank Limited Sep 2017 - Aug 2018
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  • Coseke Kenya
    Data Entry Clerk
    Coseke Kenya Aug 2016 - Aug 2017
    Data Entry Using Kodak Capture Pro Software
  • Kenya Maritime Authority
    Finance And Administration Intern
    Kenya Maritime Authority Feb 2016 - Jul 2016
    Mombasa

Brian Ochieng Skills

Economics Spss Accounts Payable Accounts Receivable Financial Analysis Bank Reconciliation Client Relations Product Marketing

Brian Ochieng Education Details

Frequently Asked Questions about Brian Ochieng

What company does Brian Ochieng work for?

Brian Ochieng works for Safaricom Plc

What is Brian Ochieng's role at the current company?

Brian Ochieng's current role is E2E Customer Journey Mapping/UX Research/UX Design/Process Design/Service Design/Human Centered Design/Design Thinking/Data Analytics..

What schools did Brian Ochieng attend?

Brian Ochieng attended Egerton University, Vision Institute Of Professionals, Allidina Visram.

What skills is Brian Ochieng known for?

Brian Ochieng has skills like Economics, Spss, Accounts Payable, Accounts Receivable, Financial Analysis, Bank Reconciliation, Client Relations, Product Marketing.

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