• Card/Pin Ordering process• ATM Management and overall uptime• Response to mails on fraud related issues• Setup of new POS merchants• Wrong debit reversals• Manage ATM cash replenishment, request for ATM cash loadings, post cash loadings and monitor ATM cash vault.• Monitoring of inactive/ closed cards on CMS• Daily reconciliation Of Mpesa• Deployment of new ATMs and POS.• In charge of Instant Card Deployment, Support and Management of Stock• Enforcement of controls on card & PIN storage• Delivery of uncollected card return• Prepare weekly ATM reports which will include ATM transactions report and Cards reports.• Performing new card products and system testing and submission of completed approved UAT scripts.• Process change requests for any system changes to be implemented.• Train branches on card products and ATM management

• Migration of services from Windows Server 2003 to Windows Server 2008 R2.• Manage SQL Server 2005 & Exchange 2007, and over 300 user accounts in Active Directory.• Managed and Administered Windows XP and Windows 7 workstations and laptops.• Supporting and maintaining servers and backups.• Supporting Microsoft Office 2007/2010.• Developing the infrastructure and systems to meet the companies’ needs.• Responsible for allocating work to junior staff and induction training for new staff.• Monitor intrusions and virus attacks using the EPO policy manager• Virtualisation using Vmware and Hyper-V• Administering, maintaining, monitoring and supporting the bank’s shared infrastructure & network• Installation and maintenance of Microsoft products and network equipment • Email and Active Directory Support in 2003/2010 Environment• Actively participated in migration from Equinox CBA to Flexcube.• Providing smart phone support( blackberry,nokia etc) for the senior staff( configuring mail etc)• Actively participating in the company’s BCP planning and configurations.• Providing 1st level end user support