I am an experienced and knowledgeable Information Technology professional seeking to contribute my training and acquired skills within a Tier-1 technical support and/or help desk role.I work well independently as well as in group settings where I am skilled at contributing to the team. I am adept at providing all facets of computer support such as troubleshooting, installations, and maintenance. I also possess in-depth knowledge of numerous software packages and operating systems and have a keen understanding of how they interact with other systems. My previous help desk position made me skilled in providing customer and end-user help desk support and I am able to remain calm in difficult situations. Additionally, my training equipped me to easily identify and resolve broad-based technical issues and concerns regarding the latest advancements. I also possess excellent communication and presentation skills.