Brian Oliver Email and Phone Number

Rack and cable servers and network equipmentInstall structured cabling in Data CenterTest and troubleshoot cabling

Monitor and provide technical support for a variety of server platforms and applicationsUtilize various monitoring tools including: SCOM, Solarwinds Orion, ExtraHop, Apica, Nimsoft, and DatadogRespond to all critical alerts and follow documented SOP to remediate problems as they occurEscalate major issues to appropriate teams and run outage calls to resolutionTroubleshoot virtual server issues using Hyper-V and Failover Cluster ManagerAdd and remove nodes from F5 load balancer when neededImplemented various change requests related to servers, service accounts, and decommissioned serversCreate and modify users and groups in Active Directory

Worked with project managers/engineers to verify and implement change ticketsRacked and cabled servers, SAN, and network equipmentPerformed hardware upgrades for CPU, RAM, etc.Troubleshot hardware alerts/errorsWorked with hardware vendors to coordinate repairsInstalled OS, Configured RAID/iLO/iDRAC settingsHandled shipping/receiving and import/export of backup tapesMaintained technical documentation and inventory sheets

Contractor at Equifax Workforce SolutionsAssisted clients of The Work Number Batch and Alert servicesHelped clients set up and use PGP/GPG encryptionTroubleshot file transfer and encryption issuesManaged Batch/Alert users and profiles

Managed client user accounts for The Work NumberImplemented new contractsMonitored Client Services inbox

Processed tax transcript requests