Servicenow Systems Administrator/Developer
Performed day to day administration of the ServiceNow Tool Maintain business services and configuration item relationships in Service-Now .Managed client scripts, UI policies, UI actions and Data policies. Installed MID Servers on remote desktop and conducted tests required for Discovery Was involved in analyzing the business impact of infrastructure problems, simplifying the root cause analysis of service issues to minimize the service impact of infrastructure changes Responsible to coordinate with the escalation management team on Root Cause Analysis for failed changes Worked on Workflow Administration, Reporting, Form/UI configurations, Notifications, Data Imports, Custom Scripting Maintained the ServiceNow modules and software licensing functionality
