I have over 20 years of experience of working throughout the entire IT ecosystem, including 1st - 3rd line support, project management, technical consultancy, infrastructure architecture and ITIL management.Designing and implementing complex IT solutions, including VPNs, private cloud and multi-site service continuity infrastructures.I have experience of working and communicating effectively with stakeholders at all levels.Responsible for the Availability and Capacity of the infrastructure to ISO20000 standards completing both internal and external audits with third parties auditors.I deliver technical leadership in a complex environment ensuring the tactical delivery of solutions and service in line with the customers strategy.Worked on large scale transformation projects to align the organisation with national policing designs and standards.I am the technical lead within the major incident process, working with the support teams to guide our response to ensure any loss of service is quickly restored. NPPV3 security clearanceI am constantly striving to improve everything we do from our processes to our tooling. I have designed and deployed small scale automation solutions and assisted others in how they approach and deliver their own.