Brian Parks Email & Phone Number

United States

Managing both internal Technical Support and external Field Support teams.

Danbury, Connecticut

Service Manager-Technical Training Manage and coordinate training and service operations that include the supervision and training of 40 service technicians and administrative support staff which includes over 200 employees. Successfully breakthrough, develop and maintain productive customer partnerships through effective training programs in a highly competitive territory. Oversee customer service, technical support, warranties and company vehicle monitoring. Manage all technicians and dispatch training, technician evaluation process, prompt resolution of difficult customer and technician issues. Maintain service inventory and work within department's budget limitations. Maintain expert knowledge of fuel products, services, distribution, infrastructure and deal structure within the energy industry. Conduct regular field audits to ensure highest level of customer satisfaction is met for each account. Director of Technical Training (2010-2012) Coordinated the development and delivery of dynamic comprehensive training programs and instituted highly effective testing and evaluation procedures to ensure technicians' knowledge of HVAC subject requirements. Conducted orientation sessions and provided on the job training for new hires.

Bachelor Of Science (B.S.), Aviation

Master Of Education (Med)

Secondary Science and Math education