• Maintaining, configuring, and troubleshooting Tickets, system tables, user software (airportsand reservations), and integration to other systems such as airlines, check-in, distribution, andpricing systems• Provide support for escalated incidents or problems• Translate technical and architectural complexities of a technical solution so that projectstakeholders can easily understand

• Manage Product Backlog alongside Product Owner using MS Team Foundation Server• Schedule and facilitate weekly and bi-weekly Agile ceremonies• Manage assignments and activities of the offshore team members• Work with business and technology units to gather and produce reporting requirementswhich contain field level mapping and reporting logic• Collaborate with the Data Warehouse team for mapping of fields to the reporting data mart• Plan and manage IT projects across multiple teams to deliver a finished product• Responsible for data sourcing Executive Dashboard which contains KPI’s for C-Levelexecutives by reviewing PerformancePoint Dashboard Designer, SSAS and SSMSLead Analyst in consolidating and retiring Microsoft Access databases in companywideinitiative, working with business and technology teams to analyze data sources anddependencies to provide a solution meeting weekly with the VP of Data Management toreview progress and provide updates on solutions

• Planned weekly Agile ceremonies• Review, analyze, and evaluated business systems and user needs.• Reviewed and updated stored procedures for Financial Applications in order to resolvesystem faults• Conduct needs analysis, document requirements, and revise existing system logic asnecessary. Create and update system documentation.• Research and document requirements, evaluated scenarios, and executed changesneeded to respond to requirements.• Identify test scenarios, develops test scripts, and creates expected results for use in testcycles.

• Facilitated Gap Analysis sessions with business users to gather requirements and preparebusiness requirement documents (BRD).• Responsible for translating BRD into functional specifications and test plans. Working directlywith the business users and development staff for a jointly satisfactory• Conducted and facilitated JAD session to define the project and reduce time to provideproject deliverables• Assisted project team and business users in workflow analysis and process design.• Drafted and maintained the Requirement Traceability Matrix (RTM)• Performed Regression Testing from test scenarios for User Acceptance Testing (UAT)

• Participated in Gap Analysis sessions with vendor.• Translated Gaps into functional specifications. and test plans. Working directlywith the business users and development staff for a jointly satisfactory specifications.• Assisted project team and business users in workflow analysis and process design.• Drafted and maintained the Requirement Traceability Matrix (RTM)